Currencies Direct Ltd, One Canada Square, Canary Wharf, London E14 5AA, United Kingdom. Registered in England & Wales, No.: 03041197. Currencies Direct Ltd is authorised by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations 2011. Our FCA Firm Reference number is 900669.
All our foreign exchange transactions are processed through an Authorised Dealer Bank in South Africa in strict accordance with South African Reserve Bank (SARB) Exchange Control Rules and Regulations. Currencies Direct External Profit Company, registration number 2011 / 117232 / 10 is an authorised Financial Services Provider (FSP - 43493) regulated by the Financial Sector Conduct Authority (FSCA) and a Primary Accountable Institution registered with the Financial Intelligence Centre Act, under reference number AI/120106/00001.
Currencies Direct (Canada) Inc/ Devices Directes (Canada) Inc is registered with the Financial Transactions and Report Centre of Canada (Registration No. M08690900) to operate a money services business in Canada. Currencies Direct (Canada) Inc./ Devices Directes (Canada) Inc. is a wholly owned subsidiary of Currencies Direct Limited, a company authorised by the Financial Conduct Authority in the United Kingdom as a e-money service provider.
Currencies Direct Inc./ Devices Directes (Canada) Inc. is a New Brunswick corporation with its registered office located at 44 Chipman Hill, Suite 1020, Saint John, New Brunswick E2L 2A9.
Our EU services are provided by Currencies Direct Spain.
Currencies Direct Spain, EDE SL, Avenida del Mediterráneo, 341, 04638 Mojácar, Almería, Spain. Registered in the Commercial Registry of Almería under the Spanish tax ID number B04897930.
Currencies Direct Spain, EDE SL is authorised by the Bank of Spain as an Electronic Money Institution under Law 21/2011 of 26 July and Royal Decree 778/2012 of 4 May. Our registration number with the Bank of Spain is 6716.
Authorised to operate in Portugal: Currencies Direct Spain, EDE SL Sucursal em Portugal, Banco de Portugal licence no. 7972.
Redpin, Redpin Payments and PropertyPay are trading names of Currencies Direct and serviced by Currencies Direct Spain, EDE, SL.
For clients resident in these US states AK, AL, AR, CT, DE, HI, IA, ID, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, ND, NE, NH, NM, NV, NY, OH, OK, OR, SD, TN, VA, VT, WI, WV, WY, our service is provided under sponsorship by Cross River Bank and administered by Currencies Direct Inc. Cross River Bank is a New Jersey State chartered FDIC-insured financial institution and the terms that apply to this relationship are listed here: Terms of use.
For clients resident in these US states AZ, CA, CO, FL, GA, IL, NJ, NC, PA, RI, SC, TX, UT, WA, Currencies Direct is licensed as a Money Transmitter and registered at federal level with the Financial Crimes Enforcement Network (“FinCEN”), a bureau of the U.S. Department of Treasury, as a Money Services Business. You can find more information about our state licenses below.
Currencies Direct Inc. is licensed as a Money Transmitter in AZ, CA, FL, CO, GA, IL, NJ, NC, PA, RI, SC, TX, UT, and WA. License information is available through the Nationwide Multistate Licensing System (NMLS Consumer Access) by searching Currencies Direct Inc. (NMLS ID 1232445) at https://www.nmlsconsumeraccess.org/.
Currencies Direct Inc. is registered as a **Money Services Business with the Florida Office of Financial Regulation.
Registration No. FT230000149
Consumers may verify our registration by contacting the Florida Office of Financial Regulation:
Florida Office of Financial Regulation
Division of Consumer Finance
200 E. Gaines Street
Tallahassee, FL 32399
Tel: (850) 487-9687
https://flofr.gov
Licensed as a Money Transmitter by the New Jersey Department of Banking and Insurance.
License No. L070530 | Reference No. 1803617
To verify our license, please visit:
https://www-dobi.nj.gov/DOBI_LicSearch/bnkSearch.jsp
and search for Currencies Direct Inc.
For suspected violations, contact Currencies Direct at +1 (855) 207-3503 or the
New Jersey Department of Banking and Insurance
Licensing Services Bureau – Banking
P.O. Box 473
Trenton, NJ 08625-0473
Tel: (609) 292-7272
https://www.nj.gov/dobi
Additional Information
Right to Refund—The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) days of receipt of a written request for refund unless any of the following occurs:
(i) The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund;
(ii) Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund;
(iii) Currencies Direct Inc has reason to believe that the a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or
(iv) Currencies Direct Inc is otherwise barred by law from making a refund.
Currencies Direct Inc is committed to promptly resolve any issues that might arise during your dealing with us, you can make a complaint by contacting your usual dealer or you can email us at [email protected]
If they are unable to resolve your complaint it will be escalated to the relevant manager for investigation.
We will start investigating your complaint as soon as possible and aim to resolve the matter as quickly as we can, keeping you regularly informed of our progress. In our final response, we will explain our assessment of the complaint to you, along with any remedial action or redress. We will also take measures to improve any systems or processes where necessary.
For complaints you might also contact:
Consumer Financial Protection Bureau
855-411-2372
855-729-2372 (TTY/TDD)
https://www.consumerfinance.gov/complaint/