You can register for free online in a couple of minutes, or over the phone with one of our team on +44 (0) 20 7847 9400 or email [email protected].

You may be asked to provide proof of identity and/or proof of address documentation when you register, but we’ll store your data securely and never share it with anyone.

Occasionally we may ask for further details, but we'll let you know as soon as possible if that's the case. 

Yes. We’d be happy to hear from you. Call us on +44 (0) 20 7847 9400 or email [email protected].

Whatever works for you – app, online, or talking to one of our experts over the phone. And you can pay for your transfer by bank transfer or debit card. 

The rate you'll typically see when you do a general search is the ‘interbank rate' – the wholesale rate at which banks, and major financial institutions, buy and sell currency. This isn't available to individuals or most companies.

At Currencies Direct, we buy currency in bulk at wholesale prices and pass the savings on to you as customers via competitive exchange rates. The exchange rate we quote to customers consists of a base or reference rate plus a variable margin. We keep the margin – it’s our return for doing the exchange.

The exchange rate changes every few seconds, but once we agree a rate with you that's the rate you'll get. 

For most transfers there are no fees, however there may be fees applied when using our Batchpay service.

You need an account to use our services. It’s free and only takes a few minutes to set up. Log in to check live exchange rates, set rate alerts, get regular market updates and support from currency experts.

You don’t have to use us to transfer money, but if you ever want to we’ll be ready to help – 24/7.

There are regulations in the UK that help protect your money and keep people, and financial businesses safe from fraud. As part of these requirements, you may be asked to provide documents that prove your identity and/or your address. We store your data securely and we’ll never share it with anyone.

Occasionally we may ask for further details, but we’ll let you know as soon as possible if that’s the case.

Yes, we’ll send you a confirmation email as soon as the currency has been sent.

No. Our contracts are legally binding. Once you’ve confirmed your transfer (by phone, in branch, online or via our app) it can no longer be cancelled.

Take a look at our terms and conditions for more information.

You’ll agree the exchange rate in the app, online, or with your account manager. You’ll be asked to confirm if you’re happy to go ahead with that rate. Once you’ve committed to that rate it is fixed for you, no matter how much the market changes.

We buy currency in bulk at wholesale rates not available to companies or individuals. We add a variable margin, payable by the customer, before selling the currency on at rates that are typically more competitive than the banks. We keep the margin – it’s our return for doing the exchange.