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BankAccounts

  • Pound Sterling (GBP)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 63024083 201990 GB28BARC20199063024083 BARCGB22
  • Euro (EUR)

    United Kingdom

    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 84300499 201990 GB90BARC20199084300499 BARCGB22

    France

    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 57118350101 30588 FR7630588000015711835010122 BARCFRPC

    Spain

    Bank name Account number Sort Code IBAN Swift code
    LA CAIXA 2100-1814-26-0700621993 - ES6821001814260700621993 CAIXESBBXXX

    Italy

    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc - - IT58J0305101699000078289021 BARCITMMBKO
  • US dollar (USD)

    United Kingdom

    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 43573300 201990 GB74BARC20199043573300 BARCGB22
  • South African rand (ZAR)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 52845711 201990 GB37BARC20199052845711 BARCGB22
  • Australian dollar (AUD)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 65754022 201990 GB35BARC20199065754022 BARCGB22
  • Bahraini dinar (BHD)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 62117688 201990 GB78BARC20199062117688 BARCGB22
  • Botswana pula (BWP)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 54706633 201990 GB76BARC20199054706633 BARCGB22
  • Bulgarian lev (BGN)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 63979333 201990 GB93BARC20199063979333 BARCGB22
  • Canadian dollar (CAD)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 56481344 201990 GB06BARC20199056481344 BARCGB22
  • Chinese yuan (CNY)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 79799733 201990 GB45BARC20199079799733 BARCGB22
  • Croatian kuna (HRK)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 49070288 201990 GB31BARC20199049070288 BARCGB22
  • Czech Republic koruna (CZK)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 78663166 201990 GB46BARC20199078663166 BARCGB22
  • Danish krone (DKK)

    United Kingdom

    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 84299533 201990 GB79BARC20199084299533 BARCGB22

    Denmark

    Bank name IBAN Swift code
    Skandinaviska Enskilda Banken DK3952950010050782 ESSEDKKK
  • Hong Kong dollar (HKD)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 87936855 201990 GB35BARC20199087936855 BARCGB22
  • Hungarian forint (HUF)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 43574566 201990 GB36BARC20199043574566 BARCGB22
  • Indian rupee (INR)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 69391422 201990 GB19BARC20199069391422 BARCGB22
  • Indonesia rupiah (IDR)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 52845988 201990 GB27BARC20199052845988 BARCGB22
  • Israeli shekel (ILS)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 56482344 201990 GB69BARC20199056482344 BARCGB22
  • Japanese yen (JPY)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 78664144 201990 GB24BARC20199078664144 BARCGB22
  • Kenyan shilling (KES)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 84300500 201990 GB63BARC20199084300500 BARCGB22
  • Kuwaiti dinar (KWD)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 87936866 201990 GB29BARC20199087936866 BARCGB22
  • Mauritian rupee (MUR)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 62118711 201990 GB05BARC20199062118711 BARCGB22
  • Mexican peso (MXN)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 65755077 201990 GB68BARC20199065755077 BARCGB22
  • New Zealand dollar (NZD)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 84300511 201990 GB57BARC20199084300511 BARCGB22
  • Norwegian krone (NOK)

    United Kingdom

    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 69391433 201990 GB13BARC20199069391433 BARCGB22

    Norway

    Bank name IBAN Swift code
    Skandinaviska Enskilda Banken NO1597500658189 ESSENOKX
  • Omani rial (OMR)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 87936877 201990 GB23BARC20199087936877 BARCGB22
  • Philippine peso (PHP)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 56482366 201990 GB57BARC20199056482366 BARCGB22
  • Polish zloty (PLN)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 62118722 201990 GB96BARC20199062118722 BARCGB22
  • Qatari riyal (QAR)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 65755088 201990 GB62BARC20199065755088 BARCGB22
  • Romania new leu (RON)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 43573277 201990 GB16BARC20199043573277 BARCGB22
  • Russian ruble (RUB)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 84300522 201990 GB51BARC20199084300522 BARCGB22
  • Saudi Arabian riyal (SAR)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 43573299 201990 GB04BARC20199043573299 BARCGB22
  • Singapore dollar (SGD)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 52846011 201990 GB85BARC20199052846011 BARCGB22
  • Sri Lankan rupee (LKR)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 67615733 201990 GB14BARC20199067615733 BARCGB22
  • Swedish krona (SEK)

    United Kingdom

    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 47209655 201990 GB46BARC20199047209655 BARCGB22

    Sweden

    Bank name Giro Swift code
    Skandinaviska Enskilda Banken 5194-0823 ESSESESS
  • Swiss franc (CHF)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 75026799 201990 GB10BARC20199075026799 BARCGB22
  • Thai baht (THB)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 65755099 201990 GB56BARC20199065755099 BARCGB22
  • Tunisian dinar (TND)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 78664177 201990 GB06BARC20199078664177 BARCGB22
  • Turkish lira (TRY)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 84300533 201990 GB45BARC20199084300533 BARCGB22
  • Ugandan shilling (UGX)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 83264133 201990 GB91BARC20199083264133 BARCGB22
  • United Arab Emirates dirham (AED)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 56481288 201990 GB63BARC20199056481288 BARCGB22
  • Zambian kwacha (ZMW)
    Bank name Account number Sort Code IBAN Swift code
    Barclays Bank Plc 49070299 201990 GB25BARC20199049070299 BARCGB22

OptionsFAQ

  • Abandoned
    An Option that is not exercised, so lapses entirely
  • American-style Option
    An American-style Option can be exercised on any tradable date on or before its expiry.
  • Asset
    A financial asset derives value because of a contractual claim. Common examples include stocks, bonds and bank deposits.
  • Assignment
    In the context of Options, an assignment happens when an Option writer is notified that the Option sold has been exercised by its purchaser.
  • Asymmetric payoff
    The non-linear pay-off provided by an Option and represented by the Option profile. In contrast to a forward contract, which has a symmetric payoff.
  • At-the-money
    The underlying exchange rate is trading at the breakeven rate, and has no intrinsic value.
  • Barrier rate
    An Option characteristic that requires the underlying price to meet or pass a certain level (barrier rate) before the Option can or will be exercised. It may also act as a ‘ceiling’ or ‘floor’. A barrier is usually hit as an Option gains in value or moves In-the-money.
  • Best-case rate
    The optimum rate that may be achieved.
  • Big-figure
    The 3rd figure on a standard foreign exchange quote representing one unit of the base currency. For example, GBPUSD 1.6201; ‘2’ represents the ‘big figure’. An increase in the rate by 3 big figures would be 1.6501.
  • Breakeven rate
    The exchange rate in the underlying at which an Option’s premium is offset.
  • Buyer (holder)
    The party with the right of exercise.
  • Call
    ‘Call’ or ‘buy’ from the market.
  • CDFM
    Currencies Direct Financial Markets Ltd.
  • Cost of carry
    Costs incurred as the result of a financial position, such as the interest costs payable or earned by holding a specific currency or currencies.
  • Counterparty
    The other party that participates in a financial transaction. For example, you would be a counterparty for CDFM in any transaction we agree, and vice-versa.
  • Currency pair
    The respective currencies being exchange or transacted.
  • Cut
    The specific time(s) at which an Option must be exercised, otherwise the Option will expire unexercised. See expiry time.
  • Delta
    The sensitivity of an Option’s value to changes in the price of the underlying.
  • Derivative
    A financial instrument whose price and/or value is derived from one or more underlying assets, such as a currency pair. A derivative is itself a contract between two parties.
  • Effective rate
    The exchange rate that takes into effect the full costs of a transaction.
  • European style
    An Option that can be exercised on its expiry only and at no time before.
  • Exchange rate
    The number of units of one currency needed to buy/sell in order to acquire one unit of another currency. May also reference or the prevailing (interbank) rate, subject to applicable bid/ask spreads.
  • Exchange rate risk
    The risk arising from a change in the price of one currency against another i.e. the potential gain or loss that arises as the result of a change in an underlying exchange rate.
  • Exercise
    The invoking of a right provided by a long Option position or as the result of an event, such as a ‘knock-in’.
  • Exotic Option
    A broad category of Options that may include complex structures with unique attributes, such as specific risk and reward and/or cost and benefit profiles (‘structured product(s)’). See structured Option.
  • Expiry
    The final date(s) on which an exercise decision can be taken.
  • Expiry time (‘expire’)
    The time of day when an Option actually lapses on expiry. See cut.
  • Financial instrument
    A tradable asset of any kind. Also a contract that gives rise to a (financial) asset of one entity and a (financial) liability or equity instrument of another.
  • Gamma
    The rate of change in the delta with respect to changes in the underlying price. Market spiel for factors than can affect the value of an Option. See Delta, Gamma, Rho, Theta and Vega.
  • Greeks
    The Greek letters used to represent key concepts in Options valuation.
  • Hedge
    An action initiated to reduce, mitigate, or remove a particular economic exposure.
  • Implied volatility
    An estimate of a financial instruments volatility.
  • Interest rate
    An amount charged or received for the use a financial asset.
  • In-the-money
    An Option that has ‘intrinsic value’ in its current state.
  • Intrinsic value
    The inherent/actual (‘economic’) value of an Option.
  • Knock in
    A latent Option feature that begins to function as a normal Option once a certain rate is met or circumstance occurs.
  • Liability
    An obligation arising from a past or current transaction or event.
  • Lifecycle event
    An event that brings into existence, amends, modifies, or terminates a particular Option or Option contract.
  • Margin
    Has the meaning defined under Option deposit.
  • Market rate
    See exchange rate.
  • Mark-to-market
    An objectively assessed reporting or accounting of the ‘fair value’ of an asset or liability based on the current market price, or similar assets and liabilities.
  • Moneyness
    Describes an Options value in its current state. See in-the-money, at-the-money and out-of-the-money.
  • Notional amount
    The amount of currency/ies being exchanged.
  • Option
    The referenced foreign exchange Option product(s). See vanilla Option and/or structured Option.
  • Option contract
    A binding contract between the buyer and the seller to buy or sell the relevant currencies in the relevant amount at the agreed exchange rate for the relevant expiry date, subject to CDFM’s terms and conditions. May also refer to a derivative contract.
  • Option deposit
    One or more forward payments against the performance of your obligations under the Option contract as calculated by CDFM.
  • Option profile
    The visualisation of an Option in a static form.
  • Out-of-the-money
    An Option that does not have any Intrinsic value in its current state. Any value is derived by Time value. If exercised in its current state, the Option will not provide any ‘profit’.
  • Over-the-counter (‘OTC’)
    Financial products traded between two parties at arms-length and not listed on any authorised investment exchange. These parties can tailor the agreement to specific terms.
  • Parameter(s)
    A limit, boundary or measurable numerical factor that defines the scope and/or conditions of the referenced Option product(s).
  • Pip
    The 5th figure of a standard foreign exchange quote. Represents 1/100th increment of a ‘big figure’. For example, GBP/USD 1.6201, the final ‘1’ is a pip. An increase in the rate by 18 pips would equal 1.6219. ‘2’ represents a big-figure.
  • Position
    A binding commitment to buy or sell a given amount of currency. It may also refer to an amount of currency held by you, or an exposure you have to, or a hedge of, an amount of currency.
  • Premium
    A non-refundable payment made by the buyer to the seller to procure an Option (its cost).
  • Prevailing rate
    The underlying exchange rate at a particular or referenced time.
  • Protected rate
    See strike rate.
  • Put
    ‘Put’ or ‘sell’ to the market.
  • Rho
    The sensitivity of an Option’s value to changes in respective interest rates.
  • Seller
    The party obliged to settle if a right of exercise is invoked.
  • Settlement date
    The date on which the delivery of currency/ies takes place after exercise.
  • Strike rate
    The specific exchange rate at which an Option(s) can or will be exercised.
  • Structured Option
    The referenced foreign exchange Option product(s).
  • Theta
    The sensitivity of an Option’s value to the passage of time.
  • Time value
    The portion of an Option's premium that is directly attributable to the amount of time remaining until the expiration of the Option contract.
  • Trade date
    The date on which an Option transaction is entered into.
  • Trigger rate
    A specific exchange rate that prompts an Option to be exercised at a pre determined strike rate if met. Usually triggers a knock-in feature.
  • Underlying
    The specific currency pair being exchanged. May also refer to the exchange rate of the currency pair being exchanged.
  • Value date
    The date on which settlement usually takes place.
  • Vanilla Option
    A ‘long call’ or ‘long put’ Option whereby thebuyer has the right, but not the obligation, to buy/sell a particular underlying financial instrument.
  • Vega
    The sensitivity of an Option’s value changes in implied volatility.
  • Volatility
    The change in the underlying exchange rate or Option value, for example, between the trade date and the expiry date. Also, a measure of risk based on the standard deviation of an asset return or currency pair.
  • Worst-case rate
    The least favourable rate that can or will be achieved.

OSAccountsFAQ

  • How long does it take to complete a registration?
    Once we receive your full application, we will normally take around 24 hours to approve the account. You will be sent bank details shortly afterwards.
  • Which documents do I need to register?

    Supporting documents are not always required, however providing us with as many supporting documents as possible will enable up to process your application faster. Here is a list of the documents you may be required to share with us:

    If you are a UK company with non-UK shareholders or directors; we may need copies of government issued photo ID (e.g. passports, driving license), and proof of address (utility bill or personal bank statement) no older than three months.

    If you are a business located outside of the UK, you will need to supply the following documents:

    • Copies of government issued photo ID (e.g. passports or driving license) for directors and shareholders
    • Copies of proof of address (utility bill or personal bank statement) no older than 3 months for directors and shareholders
    • Copy of the annual tax return or other official document which confirms the names of the individual shareholders/owners of the business
    • Copy of the certificate of incorporation or business bank statement

    Applicants may also be asked to provide us with verification of their seller profiles and sales history, a member of our team will explain the requirement, this will usually take the form of a seller profile screenshot.

  • Which online marketplaces are compatible with Currencies Direct multi-currency accounts?

    Our accounts can receive credits from the following sources (please note the number of marketplaces that your account is compatible with will depend on the countries and currencies in which it has been opened):

    Amazon, Allegro, Bol, Cdiscount, eBay, Darty, Depop, Fnac, Frugo, Game, Groupon, Jet, Lazada, Newegg, Overstock, Paypal, Pixmania, Play, Priceminister, Rakuten, Shopify, Spartoo, Target, ToysRUs, Trademe, Walmart, Wayfair, Wish.

    The number of compatible marketplaces is growing all the time. If you are using another marketplace that you’d like to collect currency from, or if you’d like more help setting up payments from any of the sources mentioned above call us for more information.

  • Can I get a certificate to verify my multi-currency account?
    Yes you can. We are able to provide certificates to verify access to banking facilities. Certification is sometimes required by marketplaces for this purpose.
  • Do I have to sign up for a minimum period, or pay a fee for not using the account?
    There is no minimum period that you can hold an account for, and you are not charged fo rnot using the account.

OSChargesFAQ

  • What are the account charges?

    New customers can open an account for free with no monthly charges or payment fees.

    There's a 0.1% receiving fee applied to all funds collected in your account. We will include this fee in your agreed exchange rate but it will appear separately on your statement.

    Same currency transfers are also available at a competitive rate. Please contact us for more details.

  • Which countries and currencies can I open an account in?
    You can currently open accounts to collect sales made in the following countries: USA, UK, France, Germany, Spain, Italy and Japan. 

    It is possible to collect funds denomintaed in EUR, USD, GBP and JPY. 

OSSecurityFAQ

  • How secure are my funds?
    We’re committed to the highest standards to ensure that your funds are safe at all times. We have the highest possible Dun & Bradstreet credit rating and also keep your money in a segregated account* so we’re not using your money to run our business. Find out more about the safety of your funds by clicking here.

    *Our bank providers do not monitor the funds we place on safeguarding accounts or how we operate these accounts. It is our responsibility to segregate funds.
  • What regulations and standards do Currencies Direct adhere to?

    Currencies Direct Ltd is authorised by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations 2011. Our FCA Firm Reference number is 900669.

    Currencies Direct Ltd is registered in England & Wales at One Canada Square, Canary Wharf, London, E14 5AA, No. 03041197.

  • Where can I send money from my multi-currency account?

    Your multi-currency account balance can be used to make payments to your own bank accounts and to government tax bodies. 

    You can make payments to these accounts in over 40 different currencies including AUD, CAD, DKK, EUR, HUF, INR, JPY, MUR, MAD, NZD, NOK, PLN, RON, SGD, ZAR, SEK, CHF, THB, AED, USD, HKD, and RMB, please contact us if you require a currency which is not on this list.

  • How long will it take from the marketplace paying me to receiving funds in my own bank account?

    It takes the same amount of time for Amazon to send funds to your multi-currency account as it would normally take to arrive in your own bank account. In the case of Amazon sellers, funds take 4-6 days to appear in your account, other marketplace payment timescales differ. 

    You will receive a balance notification in the morning when funds are available to withdraw. As soon as you receive notification, you can instruct us to transfer funds either by phone or by logging into your online account. Once you have confirmed a transaction we will send the funds to your bank account. The funds will normally be available in your own bank account within 24 hours; this is subject to the business opening hours of your bank.

OSServicesFAQ

  • How can I pay overseas suppliers with Currencies Direct?

    You can pay overseas suppliers through your online application.

  • How will I be notified when I receive money into my multi-currency account?
    We will inform you by email and SMS when funds are received into your account. The notification will include the details of the payment received and a real-time total balance of the account.
  • Can I set up automated payments from my multi-currency account?

    AutoWithdraw is a free service that enables you to set up rules that will automatically transfer balances from your multi-currency account to a specified bank account. You have the option to automatically transfer funds, every time they arrive in your account, or once your account balance reaches a desired level.

    Go to the ‘AutoWithdraw’ tab on your online account and follow the instructions to set up a rule, or cancel an existing rule, at any time. You can also use AutoWithdraw on our online sellers mobile app. 

  • How can I check my balance?
    You can check your account balance at any time by logging in to your online account or using the online sellers app from the ‘View statements’ tab. From there you can also see a record of your transactions and download a copy of your statements. You can also contact your account manager for this information. 
  • Do you have a refer a friend scheme?
    Yes we do. If you would like to refer our service to another online seller please contact your account manager.
  • How can I set up a rate alert?

    Our rate alert service allows you to set a target exchange rate that you would like to achieve for your currency conversions.

    Once your desired rate has been reached we will send you an SMS and email alert.

    To set up a new alert or modify an existing rate alert log in to our online service and go to the 'rate alert' tab.

RegulatoryInfo

  • UK
    Currencies Direct Ltd, One Canada Square, Canary Wharf, London E14 5AA, United Kingdom. Registered in England & Wales, No.: 03041197. Currencies Direct Ltd is authorised by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations 2011. Our FCA Firm Reference number is 900669.
  • South Africa
    All our foreign exchange transactions are processed through an Authorised Dealer Bank in South Africa in strict accordance with South African Reserve Bank (SARB) Exchange Control Rules and Regulations. Currencies Direct External Profit Company, registration number 2011 / 117232 / 10 is an authorised Financial Services Provider (FSP - 43493) regulated by the Financial Sector Conduct Authority (FSCA) and a Primary Accountable Institution registered with the Financial Intelligence Centre Act, under reference number AI/120106/00001.
  • Canada

    Currencies Direct (Canada) Inc/ Devices Directes (Canada) Inc is registered with the Financial Transactions and Report Centre of Canada (Registration No. M08690900) to operate a money services business in Canada. Currencies Direct (Canada) Inc./ Devices Directes (Canada) Inc. is a wholly owned subsidiary of Currencies Direct Limited, a company authorised by the Financial Conduct Authority in the United Kingdom as a e-money service provider.

    Currencies Direct Inc./ Devices Directes (Canada) Inc. is a New Brunswick corporation with its registered office located at 44 Chipman Hill, Suite 1020, Saint John, New Brunswick E2L 2A9.

  • EU
    Our EU services are provided by Currencies Direct Spain.
    Currencies Direct Spain, EDE SL, Avenida del Mediterráneo, 341, 04638 Mojácar, Almería, Spain. Registered in the Commercial Registry of Almería under the Spanish tax ID number B04897930.
    Currencies Direct Spain, EDE SL is authorised by the Bank of Spain as an Electronic Money Institution under Law 21/2011 of 26 July and Royal Decree 778/2012 of 4 May. Our registration number with the Bank of Spain is 6716.
    Authorised to operate in Portugal: Currencies Direct Spain, EDE SL Sucursal em Portugal, Banco de Portugal licence no. 7972.

LicensingInfo

  • California (CA)
    California Department of Financial Protection and Innovation
    Money Transmitter License # 2660

    If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at  or by mail at the Department of Financial Protection and Innovation, 2101 Arena Boulevard, Sacramento, CA 95834.
  • Florida (FL)
    Florida Office of Financial Regulation
    View our license here
    For suspected violations of Chapter 560, Florida Statutes, call Currencies Direct on (407) 900-21-74 or contact the FL Office of Financial Regulation
    200 E. Gaines St.
    Tallahassee, FL 32399-0376
    (850) 487-9687
    www.flofr.com
  • Georgia (GA)
    Georgia Department of Banking and Finance
    View our license here
    For suspected violations, call Currencies Direct on (407) 900-21-74 or contact the GA Department of Banking and Finance - Money Service Businesses
    2990 Brandywine Road, Suite 200
    Atlanta, GA 30341-5565
    (888) 986-1633
    www.dbf.georgia.gov
  • Illinois (IL)
    Illinois Department of Financial and Professional Regulation
    Division of Financial Institutions
    View our license here
    If you are an Illinois resident and have a complaint or other concerns regarding the money transmission services offered by Currencies Direct, you may contact the Department of Financial and Professional Regulation
    320 W. Washington,
    3rd Floor, Springfield,
    IL 62786 Tel: (888) 473-4858
    www.idfpr.com
  • New Jersey (NJ)
    New Jersey Department of Banking & Insurance
    Money Transmitter License # L070530
    Reference No. 1803617 For suspected violations contact Currencies Direct at (407) 900-21-74 or contact The NJ Department of Banking & Insurance -Licensing Services Bureau Banking, P.O Box 473, Trenton, NY 08625-0473 Tel: (609) 292-7272
    www.state.nj.us/dobi/
  • North Carolina (NC)
    North Carolina Office of the Commissioner of Banks
    View our license here
    For suspected violations contact Currencies Direct at (407) 900-21-74 or contact The NC Office of the Commissioner of Banks
    316 W. Edenton Street
    Raleigh, NC 27603
    (919) 733-3016
    www.nccob.gov/public
  • Pennsylvania (PA)
    Pennsylvania Department of Banking & Securities
    View our license here
    For suspected violations contact Currencies Direct at (407) 900-21-74 or contact:
    Pennsylvania Department of Banking & Securities
    17 North 2nd Street, Suite 1300
    Harrisburg, PA 17101
    (800) PA. BANKS (Pennsylvania residents)
    (717) 787-1854 (out-of state residents)
    www.dobs.pa.gov
  • Rhode Island (RI)
    Rhode Island Division of Banking
    View our license here
    If you are a Rhode Island resident and have a complaint or other concerns regarding the money transmission services offered by Currencies Direct Inc, you may contact the Division of Banking
    1511 Pontiac Ave., Bldg. 68-2
    Cranston, RI 02920
    Tel: (401) 462-9500
    www.dbr.ri.gov
  • South Carolina (SC)
    South Carolina Attorney General
    View our license here
    For questions or complaints about Currencies Direct Inc contact: Office of the Attorney General Money Services Division
    Rembert C. Dennis Building
    100 Assembly Street Columbia, SC 29201
    Tel: 800-734-1221
    www.scag.gov/civil/money-services
  • Texas (TX)
    Texas Department of Banking
    Money Transmitter License #3183
    If you have a complaint about our services, first contact Currencies Direct customer support at 1-855-207-3503. If you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:
    Texas Department of Banking,
    2601 North Lamar Boulevard,
    Austin, Texas 78705
    1-877-276-5554 (toll free)
    www.dob.texas.gov
  • Washington (WA)
    Washington Department of Financial Institutions
    Money Transmitter License # 550-MT-117489
    For suspected violations contact Currencies Direct at (407) 900-21-74 or contact the WA Department of Financial Institutions
    Division of Consumer Services
    150 Israel Road, S.W.
    Tumwater, WA 98501
    (877) 746-4334
    dfi.wa.gov
     

    Additional Information

    Right to Refund—The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) days of receipt of a written request for refund unless any of the following occurs:

    (i) The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund;

    (ii) Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund;

    (iii) Currencies Direct Inc has reason to believe that the a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or

    (iv) Currencies Direct Inc is otherwise barred by law from making a refund.

  • Complaints Policy

    Currencies Direct Inc is committed to promptly resolve any issues that might arise during your dealing with us, you can make a complaint by contacting your usual dealer or you can email us at [email protected]

    If they are unable to resolve your complaint it will be escalated to the relevant manager for investigation.

    We will start investigating your complaint as soon as possible and aim to resolve the matter as quickly as we can, keeping you regularly informed of our progress. In our final response, we will explain our assessment of the complaint to you, along with any remedial action or redress. We will also take measures to improve any systems or processes where necessary.

    For complaints you might also contact:

    Consumer Financial Protection Bureau
    855-411-2372
    855-729-2372 (TTY/TDD)
    https://www.consumerfinance.gov/complaint/

OptionsRegulatoryInfo

  • Currencies Direct Financial Markets (CDFM)
    © Currencies Direct Financial Markets Ltd, One Canada Square, Canary Wharf, London E14 5AA, United Kingdom. Registered in England & Wales No. 05289789. Currencies Direct Financial Markets Ltd is authorised and regulated by the Financial Conduct Authority for the conduct of designated investment business (FRN 495699). Currencies Direct Financial Markets Ltd is a subsidiary company of Currencies Direct Limited and part of the Currencies Direct Holdings group of companies. Currencies Direct ltd is authorised by the ACPR to provide cross-border services as a payment institution in France.

HelpPricing

HelpSecurityandAccess

  • How secure is the online system?

    We’re committed to making our service as safe and secure as possible:

    • Our website is encrypted with SSL security
    • Two levels of security – password and “two step login” requiring a PIN be entered which is sent to your mobile phone via a SMS
    • Your account is connected to our automatic notification system. When you make or receive a payment, you can opt-in to receive an SMS confirmation. This is can be set up in your Profile.
    • Passwords are always stored in an encrypted state.
    • We are authorised by the Financial Conduct Authority under the Payment Services Regulations 2009 for the provision of payment services.
  • I can’t remember my username. How do I find out what it is?
    Your username is your registered email address
  • I’ve forgotten my password. How do I reset it?
    Please use the “Forgotten your login details” link on the login page to reset your password.
  • What should I do if I get an error that my login credentials are incorrect?
    Please check both the email address and password you are entering are correct. If you are unsure whether your password is correct you can reset it by using the “Forgotten your login details” link on the login page.
  • I’m locked out of my account.
    For security reasons, if incorrect login credentials are submitted too frequently, the account will be locked. To unlock your account please contact us by phone.
  • I didn’t get the SMS with the identification PIN. What should I do?
    Wait an additional 5 minutes to see if the SMS arrives. If not, use the “Send me a new PIN” link to request a new PIN. If you still haven’t received the PIN via SMS within 10 minutes please contact us.
  • What should I do if I don’t have my mobile with me and hence can’t get the SMS with the PIN?
    Please call us to update the mobile number on record to a temporary number. Usual security checks apply.
  • What should I do if my mobile number has changed or my mobile has been lost?
    Please call us to update the mobile number on record to the new or temporary number. Usual security checks apply.
  • What should I do if the PIN I entered from the SMS didn’t work?
    The PIN’s sent via SMS expire after 1 hour. Please request a new PIN using the “Send me a new PIN” link. If it still doesn’t work please contact us.
  • How do I change my password?
    You can change your password by updating it in the Profile section when you have successfully logged in. Alternatively, you can change your password by using the “Forgotten your login details” link on the login page.
  • Can I have more than one user account?
    Yes, it possible to have more than one user account. An authorised representative of your organisation can request additional user accounts by calling us. Usual security checks apply.
  • Is it possible to set up dual payment authorisation?
    The online system does support dual payment authorisation. An authorised representative of your organisation can request this be set up by calling us. Usual security checks apply.
  • How secure are my funds?

    The security of our customer's money is our principal concern. The multi-currency accounts we provide are for the sole purpose of collecting marketplace sales and are issued to customers on an individual basis. This ensures that your sales proceeds are safeguarded and completely segregated from those of other sellers and our own business funds.

    Currencies Direct does not speculate on currency markets and all of our transactions with customers are conducted in line with the requirements of the Financial Conduct Authority to ensure customers receive the utmost protection (see question 'What regulations and standards do Currencies Direct adhere to?' for further details).

    The business holds a level 1 credit rating, the highest possible, with Dun & Bradstreet and our accounts are issued by Barclays and Deutsche Bank. US dollar accounts are protected under the US government Federal Deposit Insurance Corporation scheme (FDIC).

  • What regulations and standards do Currencies Direct adhere to?

    Currencies Direct Ltd is authorised by the Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations 2011. Our FCA Firm Reference number is 900669.

    Currencies Direct Ltd is registered in England & Wales at One Canada Square, Canary Wharf, London, E14 5AA, No. 03041197.

HelpUpdatingmyProfileandPreferences

HelpMakingPayments

HelpUsingCollectionAccounts

HelpStatements

  • What is the difference between the Statements and History pages?

    The Statements page allows all credits and charges for a specifically selected collection account to be viewed for a specified period.

    The History page is independent of the collection account. It includes all payments IN and payments OUT.

    • Payments IN can include credits to collection accounts as well as funds transferred in to fund a payment OUT (i.e., via Bank Transfer or Direct Debit).
    • Payments OUT can include withdrawals or payments to 3rd parties.
  • How can I download a statement for a collection account?
    You can view, search and download statements for collection account transactions by clicking on the Collection accounts menu and then Statements button. You can then download the statement for a specific collection account.
  • How can I download transactions for all payments IN and payments OUT?

    You can view, search and download a CSV file for any payments IN or OUT from the History page.

HelpHistory

  • What transactions are shown on the History page?
    The History page shows all payments IN and OUT for the specified time period.
    • Payments IN can include credits to collection accounts as well as funds transferred in to fund a payment OUT (i.e., via Bank Transfer or Direct Debit).
    • Payments OUT can include withdrawals or payments to 3rd parties.
  • What do the History statuses mean?

    Payments can have one of the following statuses: 

    • Completed – the payment has been sent or received successfully.
    • Pending – the payment out is waiting to be sent out.
    • Funds Due – the funds for the payment are overdue and the payment may be delayed if the funds are not provided promptly.
    • Cancelled – the payment was cancelled or reversed.
  • How can I download transactions both payments in and out?
    You can view, search and download a CSV file for any payments in or out from the History page.

WhatIdentityAndAddressAreAccepted

  • United Kingdom
     
    Primary Identification Documents Category
    Passport
    (valid until expiry)    		 Proof Of Identity
    Full UK Driving Licence
    (valid until expiry)    		 Proof Of Identity/ Proof Of Address
    EEA Member State ID Card
    (valid until expiry)    		 Proof Of Identity
    Residency Permit Issued By Home Office
    (valid until expiry)    		 Proof Of Identity
    Household Utility Bill
    (valid for three months)    		 Proof Of Address
    Telephone Bill
    (valid for three months)    		 Proof Of Address
    Bank / Building Society Statement
    (valid for three months)    		 Proof Of Address

     

    Secondary Identification Documents Category
    EU Photocard Driving Licence
    (valid until expiry)    		 Proof Of Identity
    Firearms / Shotgun Certificate
    (valid until expiry)    		 Proof Of Identity
    Northern Ireland Voter's Card Showing Your Current Address
    (valid until expiry)    		 Proof Of Address
    Council Tax Bill (valid for the current year) Or Local Authority Bill
    (valid for one year)    		 Proof Of Address
    Northern Ireland Voter's Card That Contains An Address
    (valid for one year)    		 Proof Of Address
    Current State Pension Letter
    (valid for one year)    		 Proof Of Address
    Mortgage Statement
    (valid for one year)    		 Proof Of Address
    Tax Or Other Government Issued Documents
    (valid for one year)    		 Proof Of Address
  • France
    Primary Idetification Documents Category
    National ID Card
    (valid until expiry)    		 Proof Of Identity
    Driving Licence
    (valid until expiry)    		 Proof Of Identity/ Proof Of Address
    Passport
    (valid until expiry)    		 Proof Of Identity
    Residency Permit Carte de Sejour
    (valid until expiry)    		 Proof Of Identity
    Utility Bill
    (valid for three months)    		 Proof Of Address
    Phone Bill (Landline)
    (valid for three months)    		 Proof Of Address
    Bank Statement
    (valid for three months)    		 Proof Of Address

     

    Secondary Idetification Documents Category
    Visa
    (valid until expiry)    		 Proof Of Identity
    Firearms License
    (valid until expiry)    		 Proof Of Address
    Lease For Property
    (valid for one year)    		 Proof Of Address
    Mobile Phone Bill
    (valid for three months)    		 Proof Of Address
    Rental Agreement
    (valid for one year)    		 Proof Of Address
    Proof Of Insurance
    (valid for one year)    		 Proof Of Address
  • Spain
    Primary Idetification Documents Category
    National ID Card
    (valid until expiry)    		 Proof Of Identity
    Driving Licence
    (valid until expiry)    		 Proof Of Identity
    Passport
    (valid until expiry)    		 Proof Of Identity
    Citizens Permit
    (valid until expiry)    		 Proof Of Identity
    Social Security Card
    (valid until expiry)    		 Proof Of Identity
    Bank Statement 
    (valid for three months)    		 Proof Of Address
    Utility Bill
    (valid for three months)    		 Proof Of Address
    Phone Bill (Landline)
    (valid for three months)    		 Proof Of Address

     

    Secondary Idetification Documents Category
    Visa
    (valid until expiry)    		 Proof Of Identity
    Firearms License
    (valid until expiry)    		 Proof Of Address
    Lease For Property
    (valid for one year)    		 Proof Of Address
    Mobile Phone Bill
    (valid for three months)    		 Proof Of Address
    Rental Agreement
    (valid for one year)    		 Proof Of Address
    Padron (Residdency Cert)
    (valid for three months)    		 Proof Of Address
    Proof Of Insurance
    (valid for one year)    		 Proof Of Address
  • Italy
    Primary Idetification Documents Category
    National ID Card
    (valid until expiry)    		 Proof Of Identity
    Driving Licence
    (valid until expiry)    		 Proof Of Identity
    Passport
    (valid until expiry)    		 Proof Of Identity
    Citizens Permit
    (valid until expiry)    		 Proof Of Identity
    Bank Statement 
    (valid for three months)    		 Proof Of Address
    Utility Bill
    (valid for three months)    		 Proof Of Address
    Phone Bill (Landline)
    (valid for three months)    		 Proof Of Address

     

    Secondary Idetification Documents Category
    Visa
    (valid until expiry)    		 Proof Of Identity
    Firearms License
    (valid until expiry)    		 Proof Of Address
    Lease For Property
    (valid for one year)    		 Proof Of Address
    Mobile Phone Bill
    (valid for three months)    		 Proof Of Address
    Rental Agreement
    (valid for one year)    		 Proof Of Address
    Proof Of Insurance
    (valid for one year)    		 Proof Of Address
  • South Africa
    Primary Identification Documents Category
    National ID Card
    (valid until expiry)    		 Proof Of Identity
    Driving Licence
    (valid until expiry)    		 Proof Of Identity
    Passport
    (valid until expiry)    		 Proof Of Identity
    Residents Permit
    (valid until expiry)    		 Proof Of Identity
    Social Security Card
    (valid until expiry)    		 Proof Of Identity
    Bank Statement 
    (valid for three months)    		 Proof Of Address
    Utility Bill
    (valid for three months)    		 Proof Of Address
    Phone Bill (Landline)
    (valid for three months)    		 Proof Of Address

     

    Secondary Identification Documents

    		 Category
    Visa
    (valid until expiry)    		 Proof Of Identity
    Firearms License
    (valid until expiry)    		 Proof Of Address
    Lease For Property
    (valid for one year)    		 Proof Of Address
    Mobile Phone Bill
    (valid for three months)    		 Proof Of Address
    Rental Agreement
    (valid for one year)    		 Proof Of Address
    Proof Of Insurance
    (valid for one year)    		 Proof Of Address
    Electoral Register
    (valid for one year)    		 Proof Of Address
  • United Arab Emirates (Dubai, Abu Dhabi etc)
    Primary Identification Documents Category
    National ID Card
    (valid until expiry)    		 Proof Of Identity
    Driving Licence
    (valid until expiry)    		 Proof Of Identity
    Passport
    (valid until expiry)    		 Proof Of Identity
    Citizens Permit
    (valid until expiry)    		 Proof Of Identity
    Bank Statement 
    (valid for three months)    		 Proof Of Address
    Utility Bill
    (valid for three months)    		 Proof Of Address
    Phone Bill (Landline)
    (valid for three months)    		 Proof Of Address

     

    Secondary Identification Documents Category
    Visa
    (valid until expiry)    		 Proof Of Identity
    Firearms License
    (valid until expiry)    		 Proof Of Identity
    Po Box Reference
    (valid for one year)    		 Proof Of Address
    Lease For Property
    (valid for one year)    		 Proof Of Address
    Rental Agreement
    (valid for one year)    		 Proof Of Address
    Proof Of Insurance
    (valid for one year)    		 Proof Of Address
  • Australia
    Primary Identification Documents Category
    National ID Card
    (valid until expiry)    		 Proof Of Identity
    Driving Licence
    (valid until expiry)    		 Proof Of Identity
    International Driving Permit
    (valid until expiry)    		 Proof Of Identity
    Passport
    (valid until expiry)    		 Proof Of Identity
    Citizens Permit
    (valid until expiry)    		 Proof Of Identity
    Card issued for the purpose of proving the person's age
    (valid until expiry)    		 Proof Of Identity
    Bank Statement 
    (valid for three months)    		 Proof Of Address
    Utility Bill
    (valid for three months)    		 Proof Of Address
    Phone Bill (Landline)
    (valid for three months)    		 Proof Of Address

     

    Secondary Identification Documents Category
    Visa
    (valid until expiry)    		 Proof Of Identity
    Certified Birth Certificate
    (valid indefinitely)    		 Proof Of Identity
    Benefits Statement
    (valid for one year)    		 Proof Of Identity
    Pensions Document
    (valid for one year)    		 Proof Of Identity
    Firearms License
    (valid until expiry)    		 Proof Of Identity
    Po Box Reference
    (valid For one year)    		 Proof Of Address
    Lease For Property
    (valid for one year)    		 Proof Of Address
    Mobile Phone Bill
    (valid for three months)    		 Proof Of Address
    Utility Bill
    (valid for three months)    		 Proof Of Address
    Rental Agreement
    (valid for one year)    		 Proof Of Address
    Proof Of Insurance
    (valid for one year)    		 Proof Of Address

RegulatoryInfo

  • France
    Currencies Direct ltd is authorised by the ACPR to provide cross-border services as a payment institution in France.
  • South Africa
    All our foreign exchange transactions are processed through an Authorised Dealer Bank in South Africa in strict accordance with South African Reserve Bank (SARB) Exchange Control Rules and Regulations. Currencies Direct is an authorised Financial Services Provider (FSP - 43493) regulated by the Financial Services Board (FSB) and a Primary Accountable Institution registered with the Financial Intelligence Centre Act, under reference number AI/120106/00001

PrivacyPolicy

  • 1. Overview

    To provide you with our money transfer services (also known as “e-money services”) we need to collect information about you. Our aim is not to be intrusive, and we won’t ask you unnecessary questions. Any information we receive about you will be subject to strict controls to minimise the risk of misuse – including unauthorised access to, or disclosure of, your personal data.

    Please read this notice carefully, together with our Terms and Conditions and any other documents referred to in it. Here we set out the basis on which any information we collect about you or from you, or that you provide to us, will be processed by us and other parties in providing you with the services accessed through the website, apps or over the phone (“Currencies Direct Services”). Currencies Direct (“our”, “us” and “we”) commits to using your information only in accordance with the terms of this Privacy Policy.

    For the purposes of this Privacy Policy, the term “information” means any confidential and/or personal data or other information related to users of Currencies Direct Services – including, but not limited to, corporate and individual customers and their connected parties.

    By visiting this website, our partners’ websites, or providing your personal information to one of our employees, for example by telephone or email, you accept and expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy.

    This includes consenting to the processing of any sensitive personal information you provide, as described below in section 2. It also includes information you provide when you browse our website, request a quote, register for an account, enter into a contract for the supply of money transfer services, enter a competition, promotion or survey and when you contact us for other reasons.

    If you have concerns about any of the terms of this Privacy Policy, please call us so that we can provide further information.

    A special note about children

    Children are not eligible to use Currencies Direct Services. We respectfully ask that minors (persons under the age of 18) do not submit any information to us or use Currencies Direct Services.

  • 2. What information we collect

    Information we may collect from you

    We may collect and process the following information about you:

    Information you provide to us

    You may provide us with information by filling in forms on our website, our partners’ websites or by talking with us by over the phone or corresponding with us via email or otherwise.

    This includes information you provide when you browse our website, request a quote, register for an account, enter into a contract for the supply of money transfer services, enter a competition, promotion or survey and when you contact us for other reasons.

    Initial information

    To open a Currencies Direct account or use Currencies Direct Services, you must provide your name, address, phone number and email address – and we may ask you to provide identity document number(s) and copies of identification documents, for example your driving license or passport, or a utility bill.

    In order to make payments using Currencies Direct Services, you may be asked to provide debit card details (including the long number, start and expiry dates and the card verification value code (CVV/CVC)) and your destination bank details (account number, sort code, IBAN, SWIFT, ABA or routing number).

    We may also ask you to choose two different security questions to answer (such as your city of birth or your pet's name). If we ask you to set up these security answers, we will be unable to provide our services unless you provide this information.

    Additional verification information:

    We may ask you to send us additional information if:

    • we cannot verify the information that you provide; or
    • a query is raised by background checks (see below); or
    • if you send or receive certain high-value transactions or high overall payment volumes through Currencies Direct Services; or
    • as is otherwise required in order for us to comply with our obligations under money laundering regulations.

    The additional information may include a copy of your driving licence, passport, and/or a recent utility bill, or other information verifying your identity and address, or to answer additional questions to help verify your information.

    We may also ask for evidence of source of funds or wealth, for example bank statement, investment statement, business transaction summary, proof of property sale or probate documents.

    When we communicate

    When you communicate with us for customer service or other purposes, including by phone, email or using other methods, we retain that information and our responses to you.

    We record calls on our telephone lines for quality control purposes, as evidence of transactions and to fulfil regulatory requirements. Any information you disclose to us will be held on these recordings, with the exception of debit card numbers, which are not recorded to comply with The Payment Card Industry Data Security Standard. We also record any phone number used to call us where a call is connected and the number not withheld.

    We ask that you do not disclose sensitive personal information, including the state of your health, in any communication, however if you should do so voluntarily, you consent for us to hold that information in our communication records and phone recordings (see further details below).

    Information we collect when you use our website or app

    When you arrive at or leave the Currencies Direct website, whether connected by a fixed line or wirelessly, we receive the web address of the site that you came from or are going to.

    While you are using our site we collect information on the services you search for or view, page response times and length of visits to specific pages, how you interacted with each page (including scrolling, clicks and mouse-overs), and methods used to browse away from the page.

    We collect information about the device you are using, such as the type of device, operating system and platform, the type and version of browser, browser plug-in types and versions, the times you access our website/app and the time zone setting, mobile network information and unique device identifier, which may include your Device's IMEI number and/or MAC address, or the mobile phone number used by the Device. We do not capture GPS information about you.

    If you give us permission, our app may collect information stored on your Device, including contact information from your address book, photos, videos or other digital content. The app may periodically re-collect this information in order to stay up-to-date.

    Photographs and facial imaging

    If you use certain functionalities provided by us (including our mobile website or app) we may ask you to upload a photograph of your identity document and/or use the Device’s camera to verify your identity using facial recognition in order to provide these specific services. Your face must be recognisable.

    Transaction information

    When you use Currencies Direct Services to purchase currency or send currency to someone else, we ask you to provide information related to that transaction. This information includes the amount, currency and type of the transaction, source of funds, exchange rate, recipient name and bank details, recipient address for some jurisdictions and, optionally, the recipient’s email address and phone number.

    Individuals who are not registered users of Currencies Direct Services

    Connected Parties

    If it is necessary for you to provide personal information about other individuals in the course of dealing with us, for example regarding directors and shareholders of a company, or the other party to a joint account, you should do so only where you are authorised by those individuals.

    Recipients

    When you engage an individual who is not a Currencies Direct customer in a transaction, e.g. by sending a payment to that individual, we will retain the information that you submit to us, including, for example, the other party's name and/or bank details.

    Privacy policy notification to 3rd parties

    Although the information on Connected Parties and/or Recipients is stored for a certain period of time in compliance with applicable law, we will not use it to market to the non-registered person.

    Additionally, these persons have the same rights to access and correct information about themselves as registered users of Currencies Direct Services. You should bring this Privacy Policy to their attention at the earliest opportunity so they aware of how their information will be processed by us and aware of their rights in relation to that information.

    Information about you that we receive from third parties

    Fraud prevention checks

    To protect ourselves and our customers against fraud, we verify the information you provide with Anti-Fraud Agencies and Electronic Identity Verification Services. In the course of verification, we receive information about you from such services.

    If you register a debit card or bank account with Currencies Direct, we will use card authorisation and anti-fraud screening services to verify that your bank or card information and address match the information you supplied to Currencies Direct, and that the card has not been reported as lost or stolen.

    Identity verification using Electronic Verification Providers

    Any electronic identity check with a credit agency may leave a record on your credit file. By agreeing to the terms of this Privacy Policy, you agree that we may carry out such searches in the knowledge that it may leave a record on your credit history. If you are a joint account holder, in certain circumstances credit agencies may link your record with your spouse, partner or other financial associates.

    Background checks

    We conduct a background check on all our customers (and for business customers, also on the business’s directors, shareholders and partners). During this process we will obtain information about you and/or your business, its directors, shareholders and partners, from an identity verification provider.

    Social media

    If you allow us to, we will collect friend lists from Facebook and similar information from other third parties such as Twitter and Google – the app will periodically re-collect this information in order to stay up-to-date – and we may collect other information you have chosen to make publicly available on social media sites. Where we are one of your connections on a social media site, we may also connect information you have chosen to share with your connections on that site.

    Information about you from other sources

    We may also collect information about you from other sources, including other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control.

    We may receive information about you if you use any of the other websites we, or our group companies, operate or the other services we provide. We are also working closely with third parties (including, for example, business partners and affiliates, customers who participate in our refer-a-friend programme, service providers, advertising networks, analytics providers, and search information providers) and may receive information about you from them. This may be combined with the information you provide to us.

    We will use information we receive from business partners for marketing purposes only if you have provided your consent to do so, either to the third party which collected the information, or to us.

    Sensitive data

    Data privacy regulations prohibit the processing of ‘special categories of personal data’, also called ‘sensitive data’ unless you have given your consent.

    Sensitive data includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, and data concerning health, sex life or sexual orientation. There are also restrictions on processing of criminal convictions and offences.

    To avoid infringing these restrictions, it is Currencies Direct’s policy that we do not ask for or collect any of the above data from you or any other party, so we therefore ask that you please do not reveal any sensitive data about yourself or others in any communication with us.

    If you do reveal sensitive data, for example by phone or in an email, you will be giving express consent for us to process that information by storing the recording of the telephone call, or the email or other communication.

  • 3. How we use your information

    Our primary purpose in collecting your information is to provide you with a safe, smooth, efficient and customised experience. By submitting your information to Currencies Direct and using Currencies Direct Services you agree that we may use your information for the following purposes:
    Fulfilling your requests
    We will use your information to:

    • provide you with the information, products and services that you request from us, including providing you with money transfer services and quotes;
    • complete any transaction you are undertaking with us; and
    • administer any promotion, survey or competition that you enter via our website(s).

    Compliance and risk management
    As an authorised or regulated financial institution, we are obliged to carry out background checks on individuals, companies and connected parties, and to monitor ongoing transactions. This is to prevent fraud and money laundering, including to help protect your accounts from fraudulent activity and to allow us to alert you and/or relevant law enforcement agencies if we detect such fraudulent activity on your account.
    We carry out checks to ensure we do not deal with countries, entities or individuals that are subject to sanctions, to comply with counter-terrorist financing and anti-money laundering regulations and to identify high-risk individuals where we need to add additional controls. We also conduct investigations into actual or suspected violations of our Terms of Use.
    Communication and customer service
    We communicate with our users on a regular basis via email, phone and SMS to provide requested services and help you manage your account. These activities include:
    • responding to requests for customer service;
    • confirming information concerning a user's identity, business or account activity;
    • informing users if we believe their accounts or any of their transactions have been used for an illegitimate purpose;
    • resolving customer complaints;
    • carrying out collection activities;
    • resolving disputes about billing or transactions;
    • conducting customer surveys; and
    • investigating suspicious transactions.
    We use your email and physical address to:
    • confirm your opening of a Currencies Direct account;
    • send you notice of money transfers that you send or receive through Currencies Direct;
    • send you information about important changes to our products and services, including notice of any times that our services may not be available; and
    • send notices and other disclosures required by law.
    Users cannot opt out of these communications, but they will be primarily service-oriented rather than promotional.
    As we are obligated to send these communications to current customers, if you do not wish to receive these communications at all, then unfortunately you must close your account, however if you do not wish to receive them in a particular way, please contact us to advise us of your preferred communication method.
    Marketing
    We also use your email address to send you other types of communications that you can control, including newsletters, customer surveys and special promotions. These communications are to:
    • provide you with information about services we or other Currencies Direct Companies offer that are similar to those that you have already enquired about or purchased;
    • provide news about currency market movements, marketing and advertising messages, updates on the services we offer, and promotional offers based on your activities when using the Currencies Direct Services;
    • measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, which may be based on your activity on our website(s) or third parties' websites;
    • make suggestions and recommendations to you and other users of our website(s) about services that may interest you or them, which may be based on your activity on our website(s);
    • keep you informed about currency market events and news; and
    • tell you about new products and features we are developing that you may find useful.
    You can choose whether to receive some, all or none of these communications and the methods by which you receive them when you request a quote, enquire or complete the registration process (or at any time thereafter) by logging in to your account on the Currencies Direct website, visiting your profile page and accessing the preference centre – or by calling us and amending your preferences over the phone. We may also send you SMS messages for the same purposes.
    Service improvements and account management
    We will use your information to deliver and improve Currencies Direct Services and manage your account, including:
    • verifying your identity, including during account creation and password reset processes;
    • performing credit and solvency checks, validating the accuracy of information, and verifying it with third parties;
    • resolving disputes, collecting fees and troubleshooting problems;
    • allowing us to manage risk and to detect, prevent, and/or remediate fraud or other illegal or prohibited activities;
    • detecting, preventing or remediating violations of our policies, Terms and Conditions or other user agreements;
    • providing you with customer support services including notifying you of changes to our service, including any outages, and to send you service emails relating to your account and transactions on your account;
    • improving our existing, and developing new, products, services, websites, apps and capabilities;
    • administering our website(s) and for internal business administration and operations purposes, including storage, backup, archiving, troubleshooting, data analysis, testing, research, statistical and survey purposes; and
    • as part of our efforts to keep our site safe and secure, including managing and protecting our information technology infrastructure.

    Device information
    We will use this information to:
    • administer our website(s) and the app for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • improve our website(s) and the app to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our website(s) and the app safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our website(s) and the app about goods or services that may interest you or them;
    • to verify your identity, protect against fraud, comply with anti-financial crime laws and to confirm your eligibility to use our products and services; and
    • to comply with our regulatory obligations.

    Location information / IP (Internet Protocol) address:
    We will use information about your location, derived from your IP address:
    • to deliver relevant advertising to you, for example, information on tailored money transfer services for your region; and
    • to protect against fraud.

    Third party information
    We will combine third party information with information you give to us and that we collect about you. We will use all of this information:
    • to help us better understand your financial circumstances and behaviour so that we may make decisions about how we manage your Currencies Direct Account;
    • to process applications for products and services available through us including making decisions about whether to agree to approve any applications;
    • for the purposes set out in the sections above (depending on the types of information we receive).


    Questionnaires, surveys, competitions and profile data
    From time to time we may offer you optional questionnaires, surveys and competitions. If you choose to answer these questionnaires, surveys or competitions, we may use your information to improve Currencies Direct Services, send you marketing or advertising information, manage the competitions and for such purposes as collecting demographic information or assessing users' interests and needs. You will be given notice of how the information will be used prior to your participation in the survey, questionnaire or competition.
    Accessing and changing your information
    You can review the information you have provided to us and make any desired changes to your information or to the settings on your Currencies Direct account at any time by logging in to your account on the Currencies Direct website, visiting the profile page and changing your details.

  • 4. Cookies

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and to provide interest-based advertising. You may adjust the settings on your browser to refuse cookies but some of the services on our website(s) may not work if you do so. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

  • 5. Sharing information with third parties

    To support our business and provide services to you

    Just like most banks and financial/payment service providers, Currencies Direct works with third-party service providers (including banking partners and banking intermediaries) who provide important functions that allow us to make our money transfer services easier, faster, and safer.

    This includes business partners under contract with us who support our business operations, such as fraud prevention, bill collection, marketing, customer service, contract administration and technology services. We need to disclose user data to them from time to time so that the services can be performed. Our contracts dictate that these business partners only use your information in connection with the services they perform for us and not for their own benefit.

    By accepting this Privacy Policy and maintaining an account with Currencies Direct, you expressly consent to the transfer of your data to those third parties for the purposes listed.

    Banks and payment providers
    When you ask us to process a currency or payment transaction, we will provide your information to the business partners who are contracted to Currencies Direct to complete this transaction, for example passing bank details to correspondent bank(s) or payment provider(s) involved in the transaction.
    Anti-fraud, anti-money laundering, sanctions and risk management
    To carry out the checks described in section 3, we will provide your information to our third party business partners who carry out these checks, including photographs of yourself or your identity documents that you have provided to us.

    Reporting to regulators
    As a regulated financial institution, in some jurisdictions we are obliged to report transactions to the relevant financial regulator. We will provide your information to the regulators to meet these legal obligations.

    Credit card associations and legal process
    We may also disclose necessary information in response to the requirements of credit card associations or a civil or criminal legal process.
    We may disclose or share your information in order to enforce or apply the Terms and Conditions – and other agreements – between you and us, or to investigate potential breaches to protect the rights, property, or safety of Currencies Direct, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and, if required, to obtain professional advice.


    Where required by law
    We may disclose necessary information to the police and other law enforcement agencies, security forces, competent governmental, intergovernmental or supranational bodies, competent agencies, departments, regulatory authorities, self-regulatory authorities or organisations, and other third parties, including Currencies Direct Group companies, where we are legally compelled and/or permitted to do so.


    Mergers and acquisitions
    As with any business, it is possible that in the future Currencies Direct could buy, merge with, or be acquired by, another company. We may disclose your information to the prospective seller or buyer of such business or assets, along with its professional advisers. If Currencies Direct or a substantial proportion of its assets are acquired by a third party, information held by us about our customers will be one of the transferred assets, and such successor company would continue to be bound by this Privacy Policy unless and until it is amended.


    Analytics and search engine providers
    We share your IP address with analytics and search engine providers that assist us in the improvement and optimisation of our site, and also for 3rd party advertising on 3rd party websites. See also our Cookie Policy.


    Affiliates
    If you are referred to us by a third party – either via our affiliate network or via the refer-a-friend promotion – depending on the arrangement, we may notify them when you book a transaction.
    We may also share your personal data, including transactional information, with certain partners who have referred you to us and/or white label services through whom you are using CD for reconciliation and management information purposes.
    We have a select group of affiliates to whom we occasionally refer customers. If we think you may benefit from these services, we will ask you if you would like us to pass on your details. We will always name the affiliate and ask you for permission before we refer you, and we will pass on your details only where you give us permission to do so. If we refer you, we will typically pass on your name, email address and telephone number.

    Third party websites
    Our site may, from time to time, contain links to the websites of our business partners, advertisers and affiliates.
    If you request a quote directly on a third-party website or via a third party application, any information that you enter on that website or application (and not directly through Currencies Direct’s website) may be shared with the owner of any such third party website.
    Please note that these websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check those policies before you submit any information to third party websites.

    Platforms with which our services are integrated
    Some of services are available through integration on third party e-commerce platforms to facilitate your use of those platforms.  In order to do so, information we collect about you may also be shared with the operator of those platforms in accordance. Information that we may share includes: your bank account details, "know your client" information, and information about your account with us including transactions.

  • 6. Transferring data overseas

    Currencies Direct is committed to adequately protecting your information regardless of where the data resides and to providing appropriate protection for your information where such data is transferred outside of the EEA.

    The information that we collect from you may be transferred to, and stored in, a country outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for our suppliers. These staff may be engaged in the fulfilment of your request, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    The laws in some countries may not provide as much legal protection for your information as in the EEA. In these circumstances, our policy to protect your data is to rely on findings of adequacy by the European Commission (for countries in scope of those findings), the EU-US Privacy Shield (for transfers to the USA) or standard contractual clauses adopted by the European Commission or the UK Information Commissioner (for all other countries).

    Each time you attempt to make a money transfer using your Currencies Direct account, Currencies Direct may transfer your relevant information to the recipient and any intermediate banks or payment service providers, who may be located outside the EEA, and any other service providers as described above, in order to process, execute or otherwise deal with and provide information about the payment.

    By submitting your information and making use of Currencies Direct Services, you agree to such transfers, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

    We will do our best to protect your information, however we cannot guarantee the security of your information transmitted to our site or sent to us by email or other non-secure electronic methods; any such transmission is at your own risk. Once we have received your information, we will use protective procedures and security features to try to prevent unauthorised access.

  • 7. Data Retention Policy

    We are obliged by financial markets laws to retain account data for 5 years after the closure of an account. In some circumstances, such as an enquiry from a law enforcement agency, we may have to hold it longer. We may also retain information if required to protect our interests, for example in case of litigation. When data falls outside those retention periods we will take steps to delete it from our system. Where you have asked us not to contact you, we will retain that information on a ‘do not contact’ list to reduce the risk of us contacting you in the future.

  • 8. Systems Security Policy

    Currencies Direct has security measures in place designed to prevent data loss, to preserve data integrity, and to control access to the data. Only authorised employees of Currencies Direct and our business partners processing data on our behalf have access to your personal data. All Currencies Direct employees who have access to your personal data are required to comply with our privacy policy. All business partners are requested by Currencies Direct to ensure that any of their employees who have access to your personal data have signed non-disclosure agreements. Contracts with business partners acting as data processors for Currencies Direct involving personal data require an adequate level of security and require that personal data is processed only as instructed by Currencies Direct.

    System security and monitoring

    To ensure data privacy, confidentiality and integrity, all information disclosed, shared, stored or used and any transactions performed by you through our website and app are encrypted.

    To provide a secure environment for our website and app, we hold your data in secure data centres with high levels of physical and technical security, including using firewall systems, data encryption and anti-virus protection. We use security surveillance systems to detect and prevent illegitimate access to and activities on our systems. External security experts conduct regular security reviews on our systems and we work with them to keep abreast of information security technology developments and implement relevant enhancement.

    Password security

    To control access to our services, every customer is required to input a Username and Password. To help us protect your information, you are advised to do the following:

    • Do not choose a password that could be easily guessed by another person.
    • Avoid using personal information such as your name, birth date or telephone number, or ordinary words found in a dictionary.
    • Memorise your password - do not write it down.
    • Never reveal the password to anyone else. We will never ask you for your password and you should not disclose it to anyone claiming to work for us or our business partners.
    • Do not use the same password on other services.


    Customer responsibilities

    We keep our security technology up-to-date to protect your information, but we do not have control over the devices you use to access Currencies Direct Services.

    It is your responsibility to safeguard your online information and transactions by taking all reasonable measures which may include the following:

    • Do not share your information or provide any opportunities for anyone to gain access to your information through your devices, including tablets, phones, watches or laptops.
    • Do not click on any internet link contained in an email or SMS which directs you to a Currencies Direct website. Always manually type our address www.currenciesdirect.com into your internet browser or use the app.
    • Log out and close your browser before visiting other websites once you have completed your transactions.
    • Ensure that you use the latest version of your internet browser and that you have up-to-date anti-virus, firewall and other security software installed on your device.
  • 9. Customer rights

    You have the following rights:

    To ask us to correct any information we hold about you if it is incorrect.

    Whilst we endeavour at all times to keep your information accurate, we welcome your corrections. You can correct your profile at any time by logging onto your account via the Currencies Direct website, or you can call your account manager to make any changes. We may ask you for additional verification information if you are changing certain details such as your name or your address.

    To ask us to erase your information if we no longer have any reason to hold it, also known as the ‘right to be forgotten’.

    Our Data Retention Policy (see section 7) explains the circumstances when we can or are obliged to retain information, however outside of those periods we will delete your information in line with our data retention policy and on request. We will maintain a record that you made an erasure request to reduce the likelihood of us contacting you in the future but we will use that information for no other purpose.

    To ask us to return to you information you provided to us, also known as ‘data portability’.

    You can ask us to send you in electronic format the information you provided to us under our Terms and Conditions or under consent.

    To ask us not to process your information where you previously gave consent or where we are exercising our legitimate interest.

    If you make a request for us to stop processing your information, we will investigate to see if there is a compelling reason for processing to continue and will discuss the conclusion of the investigation with you.

    You cannot object to processing which is a legal obligation or where we must process your information to satisfy a contract to which you are a party. If you previously gave consent and we processed your data on the basis of that consent, you cannot object to that past processing, however you can ask us to stop processing it in the future.

    To ask not to be subjected to automated decision making and profiling.

    Currencies Direct puts the human factor at the heart of our customer service, so there are no circumstances when profiling or other automated decision making will have a legal impact on you without a person reviewing and making a decision on the result. If you feel you may have been unfairly impacted by profiling, our team can manually assess whether the decision is fair and discuss the situation with you.

    To ask for a copy of the information we hold about you.

    We will endeavour to respond to your request within 30 days, however at time of high demand we may need 90 days to compile a full response.

    To ask not to be subjected to automated decision making and profiling.

    Currencies Direct puts the human factor at the heart of our customer service, so there are no circumstances when profiling or other automated decision making will have a legal impact on you without a person reviewing and making a decision on the result. If you feel you may have been unfairly impacted by profiling, our team can manually assess whether the decision is fair and discuss the situation with you.

    To ask us not to process your information for marketing purposes.

    You can do this by checking or unchecking certain boxes on the forms we use to collect your information, or by logging onto your account and managing your contact preferences, or by clicking on the ‘unsubscribe’ link(s) at the foot of every marketing or promotional email.

    You may exercise any of the above rights by contacting us at datapro[email protected] or by calling your Account Manager.

  • 10. Contacting us

    The Data Controller

    The Data Controller is Currencies Direct Limited, Registered office address 1 Canada Square, Canary Wharf, London, United Kingdom, E14 5AA, Company number 03041197.

    Contacting us with questions or requests

    If you want to exercise your right to access your information or have any questions about this Privacy Policy, Currencies Direct’s information practices, or your dealings with Currencies Direct, you can contact us by using this form, or by calling the customer service number located on our website, or by writing to us at Currencies Direct 1 Canada Square, Canary Wharf, London, United Kingdom, E14 5AA.

    Complaints to the Data Protection Officer

    If you believe that we have breached a privacy law with which we should comply, please send an email to [email protected]. We aim to respond in a reasonable time, normally within 30 days. Our Compliance team and Data Protection Officer will look after your complaint and will give you additional information about how it will be managed.

    Complaints to the UK Information Commissioner

    You have the right to complain to the UK Information Commissioner's Office if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website.

  • 11. Changes to this Privacy Policy

    We may amend this Privacy Policy at any time, as new features are added to the Currencies Direct Services or as we incorporate suggestions from our customers. Any changes we may make will be posted on Currencies Direct website here, so please check back frequently.

    Your continued use of our website(s) after a posting of a new version of this Policy will constitute your acceptance of, and agreement to, any changes. If you disagree with the terms of this Privacy Policy, you may close your account at any time.

Wallets

Batch Pay

  • Why is the “Batch” menu option disabled?
    Batch Pay is a bolt on service and it is available to customers that have batch payments needs where there are periodic large volumes of payments which need to be made. Please contact your account manager to find out more about the Batch Pay.

Registration

PrivacyPolicyEU

  • 1. Overview

    To provide you with our money transfer services (also known as “e-money services”) we need to collect information about you. Our aim is not to be intrusive, and we won’t ask you unnecessary questions. Any information we receive about you will be subject to strict controls to minimise the risk of misuse – including unauthorised access to, or disclosure of, your personal data.

    Please read this notice carefully, together with our Terms and Conditions and any other documents referred to in it. Here we set out the basis on which any information we collect about you or from you, or that you provide to us, will be processed by us and other parties in providing you with the services accessed through the website, apps or over the phone (“Currencies Direct Services”). Currencies Direct (“our”, “us” and “we”) commits to using your information only in accordance with the terms of this Privacy Policy.

    For the purposes of this Privacy Policy, the term “information” means any confidential and/or personal data or other information related to users of Currencies Direct Services – including, but not limited to, corporate and individual customers and their connected parties.

    By visiting this website, our partners’ websites, or providing your personal information to one of our employees, for example by telephone or email, you accept and expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy.

    This includes consenting to the processing of any sensitive personal information you provide, as described below in section 2. It also includes information you provide when you browse our website, request a quote, register for an account, enter into a contract for the supply of money transfer services, enter a competition, promotion or survey and when you contact us for other reasons.

    If you have concerns about any of the terms of this Privacy Policy, please call us so that we can provide further information.

    (i)         A special note about children

    Children are not eligible to use Currencies Direct Services. We respectfully ask that minors (persons under the age of 18) do not submit any information to us or use Currencies Direct Services.

  • 2. What information we collect

    (i)         Information we may collect from you

    We may collect and process the following information about you:

    (a)           Information you provide to us

    You may provide us with information by filling in forms on our website, our partners’ websites or by talking with us by over the phone or corresponding with us via email or otherwise.

    This includes information you provide when you browse our website, request a quote, register for an account, enter into a contract for the supply of money transfer services, enter a competition, promotion or survey and when you contact us for other reasons.

    (b)           Initial information

    To open a Currencies Direct account or use Currencies Direct Services, you must provide your name, address, phone number and email address – and we may ask you to provide identity document number(s) and copies of identification documents, for example your driving license or passport, or a utility bill.

    In order to make payments using Currencies Direct Services, you may be asked to provide debit card details (including the long number, start and expiry dates and the card verification value code (CVV/CVC)) and your destination bank details (account number, sort code, IBAN, SWIFT, ABA or routing number).

    We may also ask you to choose two different security questions to answer (such as your city of birth or your pet's name). If we ask you to set up these security answers, we will be unable to provide our services unless you provide this information.

    (c)           Additional verification information:

    We may ask you to send us additional information if:

    • we cannot verify the information that you provide; or
    • a query is raised by background checks (see below); or
    • if you send or receive certain high-value transactions or high overall payment volumes through Currencies Direct Services; or
    • as is otherwise required in order for us to comply with our obligations under money laundering regulations.

    The additional information may include a copy of your driving licence, passport, and/or a recent utility bill, or other information verifying your identity and address, or to answer additional questions to help verify your information.

    We may also ask for evidence of source of funds or wealth, for example bank statement, investment statement, business transaction summary, proof of property sale or probate documents.

    (d)           When we communicate

    When you communicate with us for customer service or other purposes, including by phone, email or using other methods, we retain that information and our responses to you.

    We record calls on our telephone lines for quality control purposes, as evidence of transactions and to fulfil regulatory requirements. Any information you disclose to us will be held on these recordings, with the exception of debit card numbers, which are not recorded to comply with The Payment Card Industry Data Security Standard. We also record any phone number used to call us where a call is connected and the number not withheld.

    We ask that you do not disclose sensitive personal information, including the state of your health, in any communication, however if you should do so voluntarily, you consent for us to hold that information in our communication records and phone recordings (see further details below).

    (e)           Information we collect when you use our website or app

    When you arrive at or leave the Currencies Direct website, whether connected by a fixed line or wirelessly, we receive the web address of the site that you came from or are going to.

    While you are using our site we collect information on the services you search for or view, page response times and length of visits to specific pages, how you interacted with each page (including scrolling, clicks and mouse-overs), and methods used to browse away from the page.

    We collect information, in accordance with our Cookie Policy (https://www.currenciesdirect.com/en/info/cookie-policy) about the device you are using, such as the type of device, operating system and platform, the type and version of browser, browser plug-in types and versions, the times you access our website/app and the time zone setting, mobile network information and unique device identifier, which may include your Device's IMEI number and/or MAC address, or the mobile phone number used by the Device. We do not capture GPS information about you.

    If you give us permission, our app may collect information stored on your Device, including contact information from your address book, photos, videos or other digital content. The app may periodically re-collect this information in order to stay up-to-date.

    (f)             Photographs and facial imaging

    If you use certain functionalities provided by us (including our mobile website or app) we may ask you to upload a photograph of your identity document and/or use the Device’s camera to verify your identity using facial recognition in order to provide these specific services. Your face must be recognisable.

    Photographs and facial imaging of this nature are not mandatory - we offer alternative ways of using our service which do not require this (phone, for example). Please contact us for more information.

    (g)           Transaction information

    When you use Currencies Direct Services to purchase currency or send currency to someone else, we ask you to provide information related to that transaction. This information includes the amount, currency and type of the transaction, source of funds, exchange rate, recipient name and bank details, recipient address for some jurisdictions and, optionally, the recipient’s email address and phone number.

    (ii)        Individuals who are not registered users of Currencies Direct Services

    (a)           Connected Parties

    If it is necessary for you to provide personal information about other individuals in the course of dealing with us, for example regarding directors and shareholders of a company, or the other party to a joint account, you should do so only where you are authorised by those individuals.

    (b)           Recipients

    When you engage an individual who is not a Currencies Direct customer in a transaction, e.g. by sending a payment to that individual, we will retain the information that you submit to us, including, for example, the other party's name and/or bank details.

    (c)           Privacy policy notification to 3rd parties

    Although the information on Connected Parties and/or Recipients is stored for a certain period of time in compliance with applicable law, we will not use it to market to the non-registered person.

    Additionally, these persons have the same rights to access and correct information about themselves as registered users of Currencies Direct Services. You should bring this Privacy Policy to their attention at the earliest opportunity so they aware of how their information will be processed by us and aware of their rights in relation to that information.

    (iii)      Information about you that we receive from third parties

    (a)           Fraud prevention checks

    To protect ourselves and our customers against fraud, we verify the information you provide with Anti-Fraud Agencies, in common creditworthiness data files and Electronic Identity Verification Services. In the course of verification, we receive information about you from such services.

    If you register a debit card or bank account with Currencies Direct, we will use card authorisation and anti-fraud screening services to verify that your bank or card information and address match the information you supplied to Currencies Direct, and that the card has not been reported as lost or stolen.

    (b)           Identity verification using Electronic Verification Providers

    Any electronic identity check with a credit agency may leave a record on your credit file. By agreeing to the terms of this Privacy Policy, you agree that we may carry out such searches in the knowledge that it may leave a record on your credit history. If you are a joint account holder, in certain circumstances credit agencies may link your record with your spouse, partner or other financial associates.

    (c)           Background checks

    We conduct a background check on all our customers (and for business customers, also on the business’s directors, shareholders and partners). During this process we will obtain information about you and/or your business, its directors, shareholders and partners, from an identity verification provider.

    (d)           Social media

    If you allow us to (by interacting in social media -e.g. in Facebook or Twitter- with us), we will collect friend lists from Facebook and similar information from other third parties such as Twitter and Google – the app will periodically re-collect this information in order to stay up-to-date – and we may collect other information you have chosen to make publicly available on social media sites. Where we are one of your connections on a social media site, we may also connect information you have chosen to share with your connections on that site.

    (iv)      Information about you from other sources

    We may also collect information about you from other sources, including other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control.

    We may receive information about you if you use any of the other websites we, or our group companies, operate or the other services we provide. We are also working closely with third parties (including, for example, business partners and affiliates, customers who participate in our refer-a-friend programme, service providers, advertising networks, analytics providers, and search information providers) and may receive information about you from them. This may be combined with the information you provide to us.

    We will use information we receive from business partners for marketing purposes only if you have provided your consent to do so, either to the third party which collected the information, or to us.

    (v)       Sensitive data

    Data privacy regulations prohibit the processing of ‘special categories of personal data’, also called ‘sensitive data’ unless you have given your consent.

    Sensitive data includes information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, and data concerning health, sex life or sexual orientation. There are also restrictions on processing of criminal convictions and offences.

    To avoid infringing these restrictions, it is Currencies Direct’s policy that we do not ask for or collect any of the above data from you or any other party, so we therefore ask that you please do not reveal any sensitive data about yourself or others in any communication with us.

    If you do reveal sensitive data, for example by phone or in an email, you will be giving express consent for us to process that information by storing the recording of the telephone call, or the email or other communication.

  • 3. How we use your information

    Our primary purpose in collecting your information is to provide you with a safe, smooth, efficient and customised experience. By submitting your information to Currencies Direct and using Currencies Direct Services you agree that we may use your information for the following purposes:

    (i)         Fulfilling your requests

    We will use your information to:

    • provide you with the information, products and services that you request from us, including providing you with money transfer services and quotes;
    • complete any transaction you are undertaking with us; and
    • administer any promotion, survey or competition that you enter via our website(s).

    (ii)        Compliance and risk management

    As an authorised or regulated financial institution, we are obliged to carry out background checks on individuals, companies and connected parties, and to monitor ongoing transactions. This is to prevent fraud and money laundering, including to help protect your accounts from fraudulent activity and to allow us to alert you and/or relevant law enforcement agencies if we detect such fraudulent activity on your account.

    We carry out checks to ensure we do not deal with countries, entities or individuals that are subject to sanctions, to comply with counter-terrorist financing and anti-money laundering regulations and to identify high-risk individuals where we need to add additional controls. We also conduct investigations into actual or suspected violations of our Terms of Use.

    (iii)      Communication and customer service

    We communicate with our users on a regular basis via email, phone and SMS to provide requested services and help you manage your account. These activities include:

    • responding to requests for customer service;
    • confirming information concerning a user's identity, business or account activity;
    • informing users if we believe their accounts or any of their transactions have been used for an illegitimate purpose;
    • resolving customer complaints;
    • carrying out collection activities;
    • resolving disputes about billing or transactions;
    • conducting customer surveys; and
    • investigating suspicious transactions.

    We use your email and physical address to:

    • confirm your opening of a Currencies Direct account;
    • send you notice of money transfers that you send or receive through Currencies Direct;
    • send you information about important changes to our products and services, including notice of any times that our services may not be available; and
    • send notices and other disclosures required by law.

    Users cannot opt out of these communications, but they will be primarily service-oriented rather than promotional.

    As we are obligated to send these communications to current customers, if you do not wish to receive these communications at all, then unfortunately you must close your account, however if you do not wish to receive them in a particular way, please contact us to advise us of your preferred communication method.

    (iv)      Marketing

    If you do not opt-out from receiving marketing from Currencies Direct, we will send you commercial communications regarding our products or services. Such marketing can be (i) tailored marketing (which implies profiling activities) or (ii) non-tailored marketing.

    (a)           Tailored marketing (entailing profiling)

    We carry out profiling activities in order to send you tailored commercial communications. If you do not opt-out, we also use your email address to send you other types of tailored communications that you can control, including newsletters, customer surveys and special promotions. These communications are to:

    • provide news about currency market movements, marketing and advertising messages, updates on the services we offer, and promotional offers based on your activities when using the Currencies Direct Services;
    • make suggestions and recommendations to you and other users of our website(s) about services that may interest you or them, which may be based on your activity on our website(s);
    • tell you about new products and features we are developing that you may find useful.

    The data we capture for profiling is mainly the activity on our website obtained through the cookies (as explained in our Cookie Policy: https://www.currenciesdirect.com/en/info/cookie-policy), the contact details of the users, the currency and amount, the surveys information and tracking new and returning customers.

    You can choose whether to receive some, all or none of these communications and the methods by which you receive them when you request a quote, enquire or complete the registration process (or at any time thereafter) by logging in to your account on the Currencies Direct website, visiting your profile page and accessing the preference centre – or by calling us and amending your preferences over the phone. We may also send you SMS messages for the same purposes.

    (b)           Non-tailored marketing

    We also use your email address to send you other types of communications that you can control, including newsletters, customer surveys and special promotions. These communications are to:

    • provide you with information about services we or other Currencies Direct Companies offer that are similar to those that you have already enquired about or purchased;
    • provide news about currency market movements, marketing and advertising messages, updates on the services we offer, and promotional offers;
    • measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, which may be based on your activity on our website(s) or third parties' websites;
    • keep you informed about currency market events and news; and
    • tell you about new products and features we are developing

    You can choose whether to receive some, all or none of these communications and the methods by which you receive them when you request a quote, enquire or complete the registration process (or at any time thereafter) by logging in to your account on the Currencies Direct website, visiting your profile page and accessing the preference centre – or by calling us and amending your preferences over the phone. We may also send you SMS messages for the same purposes.

    (v)       Service improvements and account management

    We will use your information to deliver and improve Currencies Direct Services and manage your account, including:

    • verifying your identity, including during account creation and password reset processes;
    • performing credit and solvency checks, validating the accuracy of information, and verifying it with third parties;
    • resolving disputes, collecting fees and troubleshooting problems;
    • allowing us to manage risk and to detect, prevent, and/or remediate fraud or other illegal or prohibited activities;
    • detecting, preventing or remediating violations of our policies, Terms and Conditions or other user agreements;
    • providing you with customer support services including notifying you of changes to our service, including any outages, and to send you service emails relating to your account and transactions on your account;
    • improving our existing, and developing new, products, services, websites, apps and capabilities;
    • administering our website(s) and for internal business administration and operations purposes, including storage, backup, archiving, troubleshooting, data analysis, testing, research, statistical and survey purposes; and
    • as part of our efforts to keep our site safe and secure, including managing and protecting our information technology infrastructure.

    (vi)      Device information

    We will use this information to:

    • administer our website(s) and the app for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • improve our website(s) and the app to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our website(s) and the app safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • if you do not oppose to it, to profile you for marketing purposes so we can make suggestions and recommendations to you and other users of our website(s) and the app about goods or services that may interest you or them;
    • to verify your identity, protect against fraud, comply with anti-financial crime laws and to confirm your eligibility to use our products and services; and
    • to comply with our regulatory obligations.

    (vii)    Location information / IP (Internet Protocol) address:

    We will use information about your location, derived from your IP address:

    • to deliver relevant advertising to you, for example, information on tailored money transfer services for your region; and
    • to protect against fraud.

    (viii)   Third party information

    We will combine third party information with information you give to us and that we collect about you. We will use all of this information:

    • to help us better understand your financial circumstances and behaviour so that we may make decisions about how we manage your Currencies Direct Account;
    • to process applications for products and services available through us including making decisions about whether to agree to approve any applications;
    • for the purposes set out in the sections above (depending on the types of information we receive).

    (ix)      Questionnaires, surveys, competitions and profile data

    From time to time we may offer you optional questionnaires, surveys and competitions. If you choose to answer these questionnaires, surveys or competitions, we may use your information to improve Currencies Direct Services, send you marketing or advertising information, manage the competitions and for such purposes as collecting demographic information or assessing users' interests and needs. You will be given notice of how the information will be used prior to your participation in the survey, questionnaire or competition.

    (x)       Accessing and changing your information

    You can review the information you have provided to us and make any desired changes to your information or to the settings on your Currencies Direct account at any time by logging in to your account on the Currencies Direct website, visiting the profile page and changing your details.

  • 4. Cookies

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and to provide interest-based advertising. You may adjust the settings on your browser to refuse cookies but some of the services on our website(s) may not work if you do so. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

  • 5. Sharing information with third parties

    (i)         To support our business and provide services to you
    Just like most banks and financial/payment service providers, Currencies Direct works with third-party service providers (including banking partners and banking intermediaries) who provide important functions that allow us to make our money transfer services easier, faster, and safer.
    This includes business partners under contract with us who support our business operations, such as fraud prevention, bill collection, marketing, customer service, contract administration and technology services. We need to disclose user data to them from time to time so that the services can be performed. Our contracts dictate that these business partners only use your information in connection with the services they perform for us and not for their own benefit.
    By accepting this Privacy Policy and maintaining an account with Currencies Direct, you expressly consent to the transfer of your data to those third parties for the purposes listed.
    (a)           Banks and payment providers
    When you ask us to process a currency or payment transaction, we will provide your information to the business partners who are contracted to Currencies Direct to complete this transaction, for example passing bank details to correspondent bank(s) or payment provider(s) involved in the transaction.
    (b)           Anti-fraud, anti-money laundering, sanctions and risk management
    To carry out the checks described in section 3, we will provide your information to our third party business partners who carry out these checks, including photographs of yourself or your identity documents that you have provided to us.
    (c)           Reporting to regulators
    As a regulated financial institution, in some jurisdictions we are obliged to report transactions to the relevant financial regulator. We will provide your information to the regulators to meet these legal obligations.
    (d)           Credit card associations and legal process
    We may also disclose necessary information in response to the requirements of credit card associations or a civil or criminal legal process.
    We may disclose or share your information in order to enforce or apply the Terms and Conditions – and other agreements – between you and us, or to investigate potential breaches to protect the rights, property, or safety of Currencies Direct, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and, if required, to obtain professional advice.
    (ii)        Where required by law
    We may disclose necessary information to the police and other law enforcement agencies, security forces, competent governmental, intergovernmental or supranational bodies, competent agencies, departments, regulatory authorities, self-regulatory authorities or organisations, and other third parties, including Currencies Direct Group companies, where we are legally compelled and/or permitted to do so.
    (iii)      Mergers and acquisitions
    As with any business, it is possible that in the future Currencies Direct could buy, merge with, or be acquired by, another company. We may disclose your information to the prospective seller or buyer of such business or assets, along with its professional advisers. If Currencies Direct or a substantial proportion of its assets are acquired by a third party, information held by us about our customers will be one of the transferred assets, and such successor company would continue to be bound by this Privacy Policy unless and until it is amended.
    (iv)      Analytics and search engine providers
    We share your IP address with analytics and search engine providers that assist us in the improvement and optimisation of our site, and also for 3rd party advertising on 3rd party websites. See also our Cookie Policy.
    (v)       Affiliates
    If you are referred to us by a third party – either via our affiliate network or via the refer-a-friend promotion – depending on the arrangement, we may notify them when you book a transaction.
    We may also share your personal data, including transactional information, with certain partners who have referred you to us for reconciliation purposes.
    We have a select group of affiliates to whom we occasionally refer customers. If we think you may benefit from these services, we will ask you if you would like us to pass on your details. We will always name the affiliate and ask you for permission before we refer you, and we will pass on your details only where you give us permission to do so. If we refer you, we will typically pass on your name, email address and telephone number.
    (vi)      Third party websites
    Our site may, from time to time, contain links to the websites of our business partners, advertisers and affiliates.
    If you request a quote directly on a third-party website or via a third party application, any information that you enter on that website or application (and not directly through Currencies Direct’s website) may be shared with the owner of any such third party website.
    Please note that these websites have their own privacy policies and we do not accept any responsibility or liability for those policies. Please check those policies before you submit any information to third party websites.
    (vii) Platforms with which our services are integrated
    Some of services are available through integration on third party e-commerce platforms to facilitate your use of those platforms.  In order to do so, information we collect about you may also be shared with the operator of those platforms in accordance. Information that we may share includes: your bank account details, "know your client" information, and information about your account with us including transactions.

  • 6. Transferring data overseas

    Currencies Direct is committed to adequately protecting your information regardless of where the data resides and to providing appropriate protection for your information where such data is transferred outside of the EEA.

    The information that we collect from you may be transferred to, and stored in, a country outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for our suppliers. These staff may be engaged in the fulfilment of your request, the processing of your payment details and the provision of support services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    The laws in some countries may not provide as much legal protection for your information as in the EEA. In these circumstances, our policy to protect your data is to rely on findings of adequacy by the European Commission (for countries in scope of those findings), the EU-US Privacy Shield (for transfers to the USA) or standard contractual clauses adopted by the European Commission or the Agencia Española De Protección De Datos (Spanish Data Protection Authority).

    Each time you attempt to make a money transfer using your Currencies Direct account, Currencies Direct may transfer your relevant information to the recipient and any intermediate banks or payment service providers, who may be located outside the EEA, and any other service providers as described above, in order to process, execute or otherwise deal with and provide information about the payment.

    By submitting your information and making use of Currencies Direct Services, you agree to such transfers, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

    We will do our best to protect your information, however we cannot guarantee the security of your information transmitted to our site or sent to us by email or other non-secure electronic methods; any such transmission is at your own risk. Once we have received your information, we will use protective procedures and security features to try to prevent unauthorised access.

  • 7. Data Retention Policy

    We are obliged by financial markets laws to retain account data for 10 years after the closure of an account. In some circumstances, such as an enquiry from a law enforcement agency, we may have to hold it longer. We may also retain information if required to protect our interests, for example in case of litigation. When data falls outside those retention periods we will take steps to delete it from our system. Where you have asked us not to contact you, we will retain that information on a ‘do not contact’ list to reduce the risk of us contacting you in the future.

  • 8. Systems Security Policy

    Currencies Direct has security measures in place designed to prevent data loss, to preserve data integrity, and to control access to the data. Only authorised employees of Currencies Direct and our business partners processing data on our behalf have access to your personal data. All Currencies Direct employees who have access to your personal data are required to comply with our privacy policy. All business partners are requested by Currencies Direct to ensure that any of their employees who have access to your personal data have signed non-disclosure agreements. Contracts with business partners acting as data processors for Currencies Direct involving personal data require an adequate level of security and require that personal data is processed only as instructed by Currencies Direct.
    (i)         System security and monitoring
    To ensure data privacy, confidentiality and integrity, all information disclosed, shared, stored or used and any transactions performed by you through our website and app are encrypted.
    To provide a secure environment for our website and app, we hold your data in secure data centres with high levels of physical and technical security, including using firewall systems, data encryption and anti-virus protection. We use security surveillance systems to detect and prevent illegitimate access to and activities on our systems. External security experts conduct regular security reviews on our systems and we work with them to keep abreast of information security technology developments and implement relevant enhancement.
    (ii)        Password security
    To control access to our services, every customer is required to input a Username and Password. To help us protect your information, you are advised to do the following:

    • Do not choose a password that could be easily guessed by another person.
    • Avoid using personal information such as your name, birth date or telephone number, or ordinary words found in a dictionary.
    • Memorise your password - do not write it down.
    • Never reveal the password to anyone else. We will never ask you for your password and you should not disclose it to anyone claiming to work for us or our business partners.
    • Do not use the same password on other services.
    (iii)      Customer responsibilities
    We keep our security technology up-to-date to protect your information, but we do not have control over the devices you use to access Currencies Direct Services.
    It is your responsibility to safeguard your online information and transactions by taking all reasonable measures which may include the following:
    • Do not share your information or provide any opportunities for anyone to gain access to your information through your devices, including tablets, phones, watches or laptops.
    • Do not click on any internet link contained in an email or SMS which directs you to a Currencies Direct website. Always manually type our address www.currenciesdirect.com into your internet browser or use the app.
    • Log out and close your browser before visiting other websites once you have completed your transactions.
    • Ensure that you use the latest version of your internet browser and that you have up-to-date anti-virus, firewall and other security software installed on your device.
    • software installed on your device.
  • 9. Customer rights

    (i)         You have the following rights:

    (a)           To ask us to correct any information we hold about you if it is incorrect.

    Whilst we endeavour at all times to keep your information accurate, we welcome your corrections. You can correct your profile at any time by logging onto your account via the Currencies Direct website, or you can call your account manager to make any changes. We may ask you for additional verification information if you are changing certain details such as your name or your address.

    (b)           To ask us to erase your information if we no longer have any reason to hold it, also known as the ‘right to be forgotten’.

    Our Data Retention Policy (see section 7) explains the circumstances when we can or are obliged to retain information, however outside of those periods we will delete your information in line with our data retention policy and on request. We will maintain a record that you made an erasure request to reduce the likelihood of us contacting you in the future but we will use that information for no other purpose.

    (c)           To ask us to return to you information you provided to us, also known as ‘data portability’.

    You can ask us to send you in electronic format the information you provided to us under our Terms and Conditions or under consent.

    (d)           To ask us not to process your information where you previously gave consent or where we are exercising our legitimate interest.

    If you make a request for us to stop processing your information, we will investigate to see if there is a compelling reason for processing to continue and will discuss the conclusion of the investigation with you.

    You cannot object to processing which is a legal obligation or where we must process your information to satisfy a contract to which you are a party. If you previously gave consent and we processed your data on the basis of that consent, you cannot object to that past processing, however you can ask us to stop processing it in the future.

    (e)           To ask not to be subjected to automated decision making and profiling.

    Currencies Direct puts the human factor at the heart of our customer service, so there are no circumstances when profiling or other automated decision making will have a legal impact on you without a person reviewing and making a decision on the result. If you feel you may have been unfairly impacted by profiling, our team can manually assess whether the decision is fair and discuss the situation with you.

    (f)             To ask for a copy of the information we hold about you.

    We will endeavour to respond to your request within 30 days, however at time of high demand we may need 90 days to compile a full response.

    (g)           To ask not to be subjected to automated decision making and profiling.

    Currencies Direct puts the human factor at the heart of our customer service, so there are no circumstances when profiling or other automated decision making will have a legal impact on you without a person reviewing and making a decision on the result. If you feel you may have been unfairly impacted by profiling, our team can manually assess whether the decision is fair and discuss the situation with you.

    (h)           To ask us not to process your information for marketing purposes.

    You can do this by checking or unchecking certain boxes on the forms we use to collect your information, or by logging onto your account and managing your contact preferences, or by clicking on the ‘unsubscribe’ link(s) at the foot of every marketing or promotional email.

    You may exercise any of the above rights by contacting us at [email protected] or by calling your Account Manager.

  • 10. Contacting us

    (i)         The Data Controller

    The Data Controller is Currencies Direct SL, Avenida Mediterráneo 341, Mojácar (Almería), 04638, Spain, Company number B04897930.

    (ii)        Contacting us with questions or requests

    If you want to exercise your right to access your information or have any questions about this Privacy Policy, Currencies Direct’s information practices, or your dealings with Currencies Direct, you can contact us by using this form, or by calling the customer service number located on our website, or by writing to us at Currencies Direct SL, Avenida Mediterráneo 341, Mojácar (Almería), 04638, Spain.

    (iii)      Complaints to the Data Protection Officer

    If you believe that we have breached a privacy law with which we should comply, please send an email to [email protected]. We aim to respond in a reasonable time, normally within 30 days. Our Compliance team and Data Protection Officer will look after your complaint and will give you additional information about how it will be managed.

    (iv)      Complaints to the Spanish Data Protection Supervisory Authority

    You have the right to complain to the Agencia Española de Protección de Datos (AEPD) if you believe we have not handled your request in an appropriate manner. For information on contacting the AEPD please see their website.

  • 11. Changes to this Privacy Policy

    We may amend this Privacy Policy at any time, as new features are added to the Currencies Direct Services or as we incorporate suggestions from our customers. Any changes we may make will be posted on Currencies Direct website here, so please check back frequently.

    Your continued use of our website(s) after a posting of a new version of this Policy will constitute your acceptance of, and agreement to, any changes. If you disagree with the terms of this Privacy Policy, you may close your account at any time.

USAComplaints

SecurityFAQ

  • Password security

    You need a password for just about everything these days. When you’ve got so many logins to remember it’s easy to fall back on the same old memorable words and phrases.

    But, as tempting as it is, using your birthday or pet’s name just won’t cut it if you want to keep your account secure.

    Here are our top tips for creating super-secure passwords.

    Use 12 characters minimum

    There are no set parameters about the ideal password length, but 12-14 characters is generally a good rule of thumb.

    Include a mixture of numbers, symbols, capital letters and lower case letters

    Sites don’t ask for convoluted passwords to be tedious – a mixture of different character types makes your password harder to crack for fraudsters’ software.

    Don’t get personal

    In the age of information, your birthdate, place of birth and cat’s name are all too easy to find online. Passwords based on key personal information are far easier to work out than passwords based on seemingly random words or phrases.

    But, even if personal stats play no part in your passwords, it’s important to have as much control as possible over what information is accessible online.

    Check the privacy settings on social accounts, read privacy policies on websites you frequent (particularly if you have a profile of some sort on them) and think twice before taking part in online surveys and quizzes that ask for access to your social media profiles.

    Make it a strong one

    When it comes to creating a password think outside the box and use an unusual combination of words (replacing letters with special characters and numbers which aren’t like the original letter).

    For example, bLuesWan37?? fits all these requirements and would take a computer 63,000 years to crack. Two random words will give you a pretty strong password, but three is even better. bLuesWan37??Guit@r would take 380 quadrillion years of computer cracking time!

    Check your password strength

    If in doubt about the strength of your password, run it through a secure, reputable online checker. It will tell you how long your password would take to crack, giving you the opportunity to try out different combinations until you’ve got the Fort Knox of passwords. 

    Use a variety of passwords

    Creating these super secure passwords and having to remember confusing combinations makes it tempting to use one for multiple platforms – but in doing that you undo all the good of creating a secure password in the first place.

    If a fraudster gets hold of a password for one account, they’ll be able to access many. Use a variety of passwords to guard against breaches and to minimise damage if one of your accounts is compromised.

    Sharing is bad (when it comes to passwords)

    Never, ever share your password with anyone. One of the issues with having complicated passwords is that people are tempted to write them down so they don’t forget them – resist that impulse and try to commit new passwords to memory.

    You should also set a reminder to change your password frequently.

    At Currencies Direct we will never ask for your password, and you shouldn’t share it with us even if it appears that we’ve asked you to.

    If you have any concerns that your password is no longer secure, change it immediately.

    Changing your password is simple, just follow this link.

  • Computer, mobile and tablet security

    Everyday web use could expose you to opportunistic fraudsters if you don’t take steps to protect yourself.

    Here are some simple tips for keeping on top of computer, mobile and tablet security.

    Keep your computer healthy

    Make sure you have active anti-virus software, and that your software and applications are regularly updated (patches and updates often address security issues in programmes and applications).

    The P-word

    Make sure your home wi-fi is password-protected – and be sure to use our tips in the password security section to make it a strong one.

    Forget me, forget me not

    If you’re using a computer which isn’t yours don’t tick the ‘Remember me’ option, and make sure you log out once you’re finished.

    Public safety announcement

    When connecting to a public network (in a bar or café, for example), make sure it’s one you trust. We recommend not connecting to public access networks whenever possible as they’re often a target for cyber criminals. If you’re in any doubt when you’re out, it’s better to connect using mobile data than public wi-fi.

    Additionally, if you’re logging in to secure sites in public check your surroundings thoroughly to make sure no one is looking over your shoulder.

    Click bait

    When generally browsing the web, be careful not to click on any suspicious looking links or pop-ups.

    Typical fraudster tactics include offers of prizes, threats, urgency or even blackmail, with messages like ‘You’ve won £1000! Click here to claim’, ‘your computer is under attack! Click here...’, ‘do this or your account will be restricted…’, or ‘you’ve accessed illegal content, click here to avoid legal action…’

    Select security information carefully

    When setting ‘security information’ (like answers to security or forgotten password questions) always be aware that any information you’ve shared via social media (or other web resources) may well be accessible to hackers and fraudsters.

    Where possible pick questions that only you are likely to know the answer to.

    The genuine article

    If you’re visiting our website always type the address directly into the search bar or select it from a web search, and make sure you’re checking for these signs of authenticity:

    • Invalid security certificates popping up in your browser could be a warning that you’re visiting an untrustworthy site. Ours are always valid.
    • Check the URL. Fraudsters try different spellings, characters and punctuation to take you to their ‘fake’ websites. That’s why we recommend navigating with the address bar or a trusted search engine.
    • Check the address bar or links you hover over contain ‘https://’ – this means the site and links on the page are secure.
    • Check the locked padlock symbol in the address bar, this indicates that the data shared between you and the site you’re using is encrypted and secure. Some fraudsters have wised up to this and use encryption, so check for all signs of authenticity when visiting a website.
     
    Sending funds securely

    When making an overseas payment you should always have confidence in the legitimacy of the recipient of your funds.

    Verify your recipient’s information and the reason for transfer, and never be rushed or pushed into moving funds if you aren’t 100% comfortable with the payment.

  • Email security

    We like to talk currency, and we like to make sure our customers have access to all the insights they need to make an informed decision about their currency transfers.

    This means we send several different types of email communications to our customers, from daily market updates, to transactional emails and product updates.

    You’ve got mail

    If you receive an email from Currencies Direct give it a proper scan and make sure you’re confident it’s been sent by us before clicking any of the links within the email.

    If there’s anything unusual about the communication or if you have any concerns at all, check with us by contacting your account manager directly or emailing [email protected].

    Things to look out for:

    • The branding/design looks different – While our style has changed over the years and will continue to evolve, certain characteristics (like our distinctive orange logo) should always be present.
    • You’ve received two emails in quick succession giving you alternative instructions – please get in touch with us on the methods mentioned above if you receive conflicting communications.
    • The email contains a request which seems out-of-the-norm – we never ask for personal details through an email, threaten to change your account if you don’t click on a link, or ask you to provide your login details.
    • Poor spelling and grammar – we can’t guarantee we’ll never send the occasional typo (we’re only human!) but an email rife with spelling or grammatical errors is a sign that something’s not quite right.
    • The tone of the email is different – we’re never pushy or threatening. Always take your time when reviewing a communication or acting on one, fraudsters often try to scare you into acting quickly.
    • You don’t recognise the signature or the address the email’s been sent from – our sender’s addresses end in ‘@currenciesdirect.com’
    • Links in the email direct you to unexpected places – our email links typically direct you to our own website. If you have any concerns we recommend that you manually type our web address into the search bar or log into our online service and app directly rather than clicking links within emails.
    • Unusual attachments – strange instructions to open attachments or download software could be a fraudster trying to sneak malware onto your device
    • You’re a winner – If you don’t remember entering a competition, the chances are you didn’t! If a communication claims you’ve won a prize for something you have no memory of don’t pursue it, contact your account manager or our customer service team and we can verify if the prize is genuine.
     

    Finally, never ever click on email links or attachments unless you’re 100% sure the communication is from a trusted source.

    If in doubt, check it out!

  • Telephone and text message security

    Nuisance phone calls or text messages are nothing new, but phone scams can often sound convincing, and fraudsters attempting to contact you over the phone can be persistent.

    Never let the person at the end of the phone put you under pressure or make you feel forced into taking fast action, and follow these top tips to protect your phone and text security.

    Before you answer a call

    Most mobiles are good at highlighting spam calls, but fraudsters are also good at appearing genuine with caller IDs.

    If you have any doubts about the number calling you put it through a search engine.

    Alternatively, if you think a call is from us but you aren’t certain, check it against the number listed on the ‘Let’s talk’ section of our website.

    Once you’ve picked up

    No matter what, never give out your passwords or key security information over the phone. It doesn’t matter who the person on the end of the phone claims they are, if they ask for your password or ask you to type anything into your keypad hang up immediately.

    Approach text messages with caution

    We only send you SMS messages under specific circumstances – like your One Time Pin to activate your online account or notifications about rate alerts.

    If you receive a text message asking you to reply with a password, to call an unfamiliar number, or to click on a link, ignore the message and contact your account manager or our customer services team for verification.

    What to expect

    Fraudsters prey on fear and clouding your judgement to get what they want. Some of the main tactics to be prepared for are:

    • Creating panic – they send warnings about suspicious behaviour or indicate that ‘an unknown device has accessed your account’.
    • Urgency – making you act fast means the fraudster avoids suspicion. Think twice if you’re instructed to ‘call urgently’ after ‘you’ve missed important calls’.
    • Sounding helpful – using helpful, friendly or professional language to add credibility is another trick, don’t be drawn in.
    • Following up a text with a phone call – again, fraudsters use this tactic to add credibility.
  • Online service and app security

    While all the measures outlined in our online security section can help you protect your activities from fraud, our online service and app also have several inbuilt features for added protection. 

    Online service and app
    • PIN entry – we’ll ask you to enter your PIN at crucial points in the transfer process (like adding a recipient or making a transfer). Never share this with anyone. Our staff will never ask you for this information.
    • Transactional emails – we’ll send you an email confirming any transactions you make, so you’ll have a record of the latest activity on your account.
    • Your activity – You can view your recent and historic activity within the app and our online service.
    • You can also check all the devices that have accessed your account.
     
    App only
    • Passwordless login – we’ll send a magic link to the email address you registered with, allowing you to log in securely without the need for a password.
    • Biometric authentication – depending on the handset you own, you can secure your app with touch or face ID.

FundsFAQ

  • What happens if funds get lost in transit i.e. we send them out but funds don’t arrive as expected? What processes do we have in place to monitor this?
    If funds do not arrive within expected time frames a ‘trace’ can be placed by our Operations Team to track the progress of the payment. Occasionally payments can be delayed  by intermediary banks and in extreme cases may be  returned if the bank account details are deemed invalid. Depending on the location of the beneficiary bank account and the reason for the delay, a trace is usually able to resolve any issue within a few days.
  • If Currencies Direct were to go out of business, how would our clients get their money back?

    In the event of the firm going out of business, a liquidator would be appointed to handle the distribution of the firm’s assets. The client accounts have processes designed to ensure that on a daily basis, the value and identification of client funds is calculated and checked against actual cash held. . The liquidator would use the records to ensure that all client funds are returned back to the underlying clients as first priority to all other creditors (other than in respect of the costs associated with the liquidation which if they exceed any funds held for the business may mean the liquidator can recover their costs from client funds).

    This does also mean that, as the liquidation and reconciliation process is underway, it could take longer for monies to be refunded than if the funds were covered under the FSCS.

  • Are Currencies Direct clients covered under the FSCS?
    No - As an EMI firm, we are not in scope of the FSCS, which has a cap of coverage of £85,000. An EMI firm, however, is required to safeguard the entire value of relevant client funds, even where this is above £85,000, so is not subject to a cap. Subject to any insolvency costs, clients may get most, if not all, of their money back
  • How does an EMI differ from a bank?

    An E-Money Firm in the UK is authorised by the FCA. A Bank is regulated by the FCA and PRA.

    Under the FCA rules and guidance, a bank’s client money rules are governed by the Client Assets Sourcebook (CASS) regime. An EMI firm’s client money rules are governed by the safeguarding rules outlined in the FCA’s Approach document which can be located here.

    Currencies Direct’s FCA entry can be found here

FraudFAQ

  • Reporting fraud
    If you notice something suspicious or think you may have been a victim of fraud, please let us know as soon as possible by contacting us on +44 (0) 20 7847 9400 or [email protected].
  • Protecting yourself from fraud

    We’re confident in the security systems we have in place but it’s vital that you stay vigilant too.

    Our Fraud FAQs provide lots of useful information about protecting yourself from fraud, while our Help with fraud section has links to useful organisations.

    Remember, an offer being too good to be true, being asked to send money out of the blue or being put under time pressure can all be warning signs. Never send a payment if you have any concerns and contact us immediately if you do – we’re here to help!

    We can accept no responsibility for funds being sent to the wrong account based on the content of a fraudulent email, so always verify that any payment details sent or received by email are genuine, using a trusted source.

  • Fraud FAQs

    I think I’m the victim of a scam in connection with my account. What do I do?

    Contact us as soon as possible on +44 (0) 20 7847 9400 or [email protected]. Our customer services team are on hand to help 24/7.

    You can also report fraud to the police via Action Fraud using their on-line reporting tool or by calling 0300 123 2040.

    If you’re not based in the UK, inform the police or anti-fraud authorities in your own country.

    I’ve lost my Currencies Direct multi-currency debit-card, what do I do?

    If you’ve lost your Currencies Direct card you can freeze it immediately and report it as lost/stolen in the Currencies Direct App.

    What can I do to protect myself against fraud?

    These are some key actions you can take…

    1. Keep all your personal ID documents (passport etc.) locked away and secure. The details in these documents can be used to steal your identity. Be extremely careful about who you share your personal details with as they can be used to set up accounts in your name.

    2. Never share answers to security questions or passwords with anyone and don’t write them down.

    3. If you’re sending money to us or to anyone else, double-check the bank account details before making the payment. Do this by getting the details direct from a trusted source. You can access our bank details securely through our online service and app. Consider sending a small payment first to check that the money has gone to the correct account.

    4. If you’re buying property or making an investment, check the validity of the property or investment opportunity. Be wary of glossy brochures, celebrity endorsements and big promises.

    5. Visit the Take Five to Stop Fraud website and read their advice on protecting yourself from scams.
     

    The above isn’t a full list but it gives you an idea of the type of questions you should be asking. You’ll find more on this in our Scams to watch out for section.

    How do I spot someone trying to de-fraud me?

    We’ve listed a range of red flags based on different transfer requirements in our Scams to watch out for section. It’s crucial that you take the time to check that your payment isn’t falling into the wrong hands.  

  • Scams to watch out for

    The red flags and warning signs to look out for can differ depending on the reason for your payment. Below are some of the main things to be wary of.

    - Payments to friends, family, or someone you’re in a relationship with

    Instances of relationship fraud have increased enormously in recent years.

    Be particularly careful about sending money to someone you’ve never met in person, especially if you made contact via a dating app. Are they now asking for help with medical fees, housing or travel costs? Are they genuine?

    Also beware impersonation scams, where you’re asked to send money to a family member who’s in trouble. Always contact that relation independently to check that a fraudster hasn’t got hold of their phone or hacked their social media accounts.

    - Making payment for goods or services

    Have you checked that the goods exist, and that the supplier is genuine?

    Be wary if you’re asked to pay a deposit or a big fee up-front as this could be an advance fee scam. Where possible, always check online reviews and get an invoice before paying anything.

    Have you met the supplier? Do they have a registered business address? Are the contact details given by the supplier vague (maybe just a PO Box and a mobile or premium number)? Always verify that the person or business you’re dealing with is legitimate before sending a payment.

    - Paying estate agent or legal fees or some other bill

    Fraudsters can intercept payments and redirect money to their own accounts, often by sending out a false invoice or email featuring their own account details. Make sure that the account details you’re paying into are genuine and think about sending a small payment first to check that the money has gone to the right place. This type of fraud is a particular risk in the property and real estate sector.

    - Funding an investment

    If an investment sounds too good to be true (high returns and low risk), it could turn out to be a scam.

    Be wary of dealing with any company that approaches you out of the blue and always check that the property or investment you’re buying exists.

    Is the broker willing to supply his/her copy ID? Does the company promoting the investment have a registered business address? Are the contact details vague (maybe just a PO Box  and a  mobile or premium number?) What do the online reviews say?

    Are you being put under pressure to buy?  Always check the FCA Register to see if there are any warnings about the individual or company you’re dealing with and look at the FCA’s Warning List. Seek advice from an FCA regulated firm before going ahead.

  • Help with fraud

    Who else can help?

    You can get additional help and advice on fraud from the following organisations:

Apple Pay

  • What is Apple Pay?
    Apple Pay is a secure and easy-to-use mobile payment service that can be used to pay in stores wherever Contactless payments are accepted; just look for the Contactless or Apple Pay symbol.
    It enables the use of eligible cards through compatible Apple devices by leveraging existing Near Field Communication (NFC) technology to make mobile payments.
    You can also use it to make in-app and E-commerce purchases wherever the Apple Pay logo is displayed.
  • Which devices are compatible with Apple Pay?
    Which devices are compatible with Apple Pay?
  • How do I activate Apple Pay?
    Sign in to the app, tap the card icon in the lower left. Next, select add to Apple Pay and follow the instructions. You can also add the card through Apple Wallet, but we primarily recommend activation through the app. If you require guidance, you can contact us on +44 (0) 20 7847 9400.
  • Do I need a mobile data or Wi-Fi connection to use Apple Pay?
    Mobile data or Wi-Fi connection is not required for making transactions using Apple Pay. You will need a mobile data or Wi-Fi to set up a card on the Wallet and to receive transaction notifications.
  • Why do I get a message to contact the card issuer when I try to activate Apple Pay?
    That message can appear occasionally and is because the entire activation could not be completed automatically. You can try restarting your phone and adding the card through the app instead of via Apple Wallet. Sign in to the app, tap the card icon in the lower left. Next, select add to Apple Pay and follow the instructions.
    Also check the following on your card:
    -The card is not locked in the app
    -You do not have a negative balance on the card
    Of course, it is also possible to call us 24/7 or to send an email to get help with activation.
  • During set-up I have been prompted for a one-time passcode. What is this and why is it required?
    As a security measure, we send a one-time passcode which can be received by text or email.  You will verify your identity by entering this code in the appropriate field.
  • I can't activate my Apple Pay card in my Apple Watch. What should I do?
    Call us on +44 (0) 20 7847 9400 (open 24 hours a day) or send an email to [email protected] if there is a problem during activation attempts or if you are asked to contact us to activate the card.
  • How do I lock my card in Apple Pay and my physical card?
    Sign in to the app, tap the card icon, and then select "Lock Card." Your physical and digital cards will be locked until you press "Unlock".
  • How do I permanently remove my card from Apple Wallet?
    Enter Apple Wallet, click on the card, and tap the three horizontal points in the top right corner. Next, scroll to the bottom and select "delete this card". You can also contact support for help deactivating cards. If you change your mind and want to add the card again, turn Apple pay back on just like when you first added the card.
  • I can't find my Apple Watch/iPhone! Can I hold the card only on that device?
    We recommend that you also register for and use Find My iPhone. This will allow you to find, lock and delete details on your phone if it is lost or stolen. Once you do this, you will no longer to use Apple Pay for payments but your Card will still work as normal.
    To lock the device that has been lost, sign in to Apple's "find My" via  https://www.icloud.com/find/. There you can lock the device until it is found and by locking it, all cards in Apple Wallet will also be locked until the device is unlocked.
    If your device is lost/stolen, please contact us immediately on +44 (0) 20 7847 9400 available 24/7 and we can block your card on Apple Pay.
     
  • What should I do if my card is lost or stolen?
    If your Card is lost/stolen, please contact us immediately on +44 (0) 20 7847 9400, available 24/7. Your card will be cancelled immediately and a new card and PIN will be issued to you at your request.
  • If my card is lost or stolen, can I still use Apple Pay on my device?
    Once reported as lost or stolen, your card details will be automatically updated and you can continue to use Apple Pay on your device whilst your new card is sent to you.
  • What happens to Apple Pay on my Apple Watch if I disconnect my watch from my phone?
    Your Apple Watch will then be reset and all cards and settings on it will disappear. However, everything is left as before on your iPhone. Do you want to add cards to an Apple Watch again just like the first time when you added your card after pairing the watch with your iPhone again.
  • What happens to the card in my Apple Watch if I remove it from Apple Wallet in my iPhone?
    The card in your Apple Watch is not affected by this.
     
  • Can I add a card that is deleted/blocked?
    No, if a card has been removed from Apple Wallet or blocked, you can't activate it. However, if you have locked your card in the app or "find My" via iCloud, the card will be activated again when you unlock the card or mark the device as found. To add the card to your Apple Watch again, turn Apple Pay back on just like when you first added the card.
     
  • On how many devices can I add my card?
    If you have an Apple Watch 3 (or newer) or iPhone 8 (or newer), you can add the card to 12 devices. If you have an older device than that, the number of units is 8.
     
  • How many cards can I have per device?
    If you have an Apple Watch 3 (or newer) or iPhone 8 (or newer), you can add 12 cards per device. If you have an older device, you can have 8 cards on it.
     
  • Where can I find my recent apple pay transactions?
    You can find them in Apple Wallet and the app.
  • Why does a check mark appear on the screen along with the text "done" when I use Apple Pay even though the card terminal says that the purchase has been rejected?
    The message appears regardless of whether purchases are approved or declined.
  • Will I receive notifications of declined and approved purchases?
    In addition to notifications, you'll also receive notifications from Apple Wallet when purchases are approved and declined. If you don't want duplicate notifications, you can change the notification settings in either Apple Wallet or the app.
  • How do I pay with Apple Pay?
    Pay with iPhone with Touch ID
     
    Hold the Touch ID and hold your iPhone near contactless reader until you see ‘Done’ and a checkmark
     
    Pay with iPhone with Face ID
    1. Double-click the side button, glance at iPhone  to authenticate with Face ID or enter your passcode.
    2. Hold the top of iPhone  near contactless reader until you see ‘Done’ and a checkmark.
     
    Pay with Apple Watch
    1. Double-click the side button and hold the display of your Apple Watch near the contactless reader.
    2. Wait until you feel tap.
     
    Pay within apps
    With your iPhone, iPad, and Apple Watch, you can use Apple Pay to pay within apps when you see the Apple Pay button. 
    1. Tap the ‘Buy with Apple Pay’ or ‘Apple Pay’ button or choose ‘Apple Pay’ as your payment method.
    2. Follow the on-screen instructions.
    3. Confirm the payment. When your payment is successful, you'll see ‘Done’ and a checkmark on the screen.
     
    - iPhone Face ID: Double-click the side button, then use Face ID or your passcode.
    - iPhone Touch ID or iPad: Use Touch ID or your passcode. 
    - Apple Watch: Double-click the side button. 
     
  • Where can I use Apple Pay?
    You can use Apple Pay in-stores, on the web using Safari and in apps. Just look out for one of these symbols:

      Touch icon Apple Pay
  • Are there fees or charges for using Apple Pay?
    There are no account transaction fees when you use Apple Pay to make purchases.
  • Is there a limit to how much I can spend per transaction with Apple Pay?
    Unlike contactless, you can make payments in excess of €50 once you have an available balance. However, not every merchant can support transactions of this value. You will not be asked to input your pin for Apple Pay payments.
     
  • What happens when I replace or update my device?
    If you replace or update your device, you will need to add your card(s) to Apple Pay again.
    Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of it. You should also remove your card if you temporarily provide your device to someone else; for example if you need it repaired.
    You can remove a card from Apple Pay at any time. Tap on the card you'd like to delete. Tap on ‘Remove This Card’ — you'll need to scroll down to the bottom.
  • How do I return an item purchased with Apple Pay?
    Apple Pay refunds work the same way as physical card refunds. You should consult with the retailer directly to refund a transaction.
  • How do I keep my device and card details secure?
    • Never leave your device unattended.
    • Use appropriate security controls on your device such as passcode, Touch ID or FaceID.
    • Change your device passcode immediately if you suspect anyone else knows it.
    • Please be aware of unsolicited messages or push notifications asking you to reveal any personal or financial information, to allow access to your devices or to install software.
    • Contact us on +44 (0) 20 7847 9400 available 24/7 as soon as possible if you suspect any unauthorised use of your device, if it is lost/stolen, or if you think your details have been compromised.
    • Register for and use Find My iPhone. This will allow you to find, lock and delete details on your phone if it is lost or stolen.
    • Make sure your contact details are up to date with us in the event that we need to contact you urgently.
  • I can't find an answer to my question here. What should I do?
    Call our support on +44 (0) 20 7847 9400 or email us at [email protected] and we will help you.