How can
we help you?

Speak to one of our helpful friendly staff on +34 902 310 444

Registration Back to top

How do I register?

You just need to fill in a simple online form to register with us. Click here if you want to register as an individual or click here if you have a company that needs our services. 

I don’t know if I want to register as yet. Is there someone I can call to find out more?

We’d love to hear from you. If you fill in this enquiry form we can call you or alternatively just give us a shout on +44 (0)20 7847 9400.

Why do I need to register?

Registering with us gives you access to our online system so you can easily send or receive international funds. You’ll also have access to one of our account managers who can give you a live market quote over the phone.

There’s no catch to registering with us. If you don’t want to make any payments through us you don’t have to. Registration is free and it gives you access to our team of experts. Ready to register? Click here.

Why do I need to give you copies of my bank account and my passport?

In order to comply with FCA and HMRC guidelines we need to know who you are and where you live. We never share any of your data with anyone else and we store all our customer information securely. 

Payments Back to top

How can I trust you with my money?

We’re registered with the FCA so you know your money is protected by their code of ethics. We also keep your money in a segregated account so we’re not using your money to run our business. 

Click this link

How do I pay you?

There are lots of ways you can pay us – those using our online system may find it easiest to use their debit card, but you can also transfer the money to us using your online banking system or we can set up a direct debit for regular transfers. We don’t accept cash or cheques unless they are Bankers’ cheques. 

How long will it take for my money to be in an account overseas?

It will depend on where you are sending the funds and how long it takes you to settle with us. We can send money to countries in Europe on the day you book the deal but it usually takes between 24-48 hours. We send a lot of payments so just talk to us and we can tell you how long your funds will take

You've asked for the IBAN number of my payee – how can I find this?

The correct IBAN number ensures that the money you’re sending reaches the correct bank account overseas. (IBAN stands for international bank account number). Just ask the person or company you are paying to give you their IBAN number. Usually if you’re settling an invoice it will be documented on the invoice itself

Overseas Back to top

If I live outside of the UK can you still help me?

Yes, we have thousands of customers who are not resident in the UK. We also have offices all over the world so we may be able to help you somewhere locally – click here to find out more about our locations. 

Someone wants to send me money from overseas. Can you help?

We help both individuals and companies who are receiving funds from abroad. We can tell you exactly how much sterling you’ll receive and where to send the foreign money.  We’ll then transfer these funds into your sterling account. It’s so simple. 

Rates and charges Back to top

How is my exchange rate calculated?

The exchange rate that you see on the news is called the ‘interbank rate’ – it’s not a rate available to companies or individuals. At Currencies Direct we are able to buy currency at a wholesale rate and we pass the savings we receive from buying in bulk to our customers. You will always get quoted a price for the currency you want to buy or sell whether you trade online or over the phone.

The exchange rate changes every few seconds but once we agree a rate with you – that’s the rate you’ll get. 

What are your charges?

There are no charges for most of our transactions and no hidden fees or commissions. If we do charge for a service we’ll tell you upfront so you know exactly what it’s going to cost you. 90% of our transactions we do for free!